Referral Coordinator

Premise Health Inc.; Winnemucca (NV); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Wellness program

Job summary

Premise Health Inc. in Winnemucca, NV is seeking a Full-Time Referral Coordinator to support client employees and dependents at our local Health Center. The role requires a year of medical office experience and understanding of medical terminology, with hours 8:00am-5:00pm, Monday-Friday.

You will collaborate with health services teams, assist with accessing care, document in Epic, and help move members toward stable health outcomes; strong communication and organizational skills are essential.

Qualifications

• High School diploma or GED required.
• Experience in medical office preferred.
• Ability to create a positive, organized environment and manage caseload.
• Excellent verbal and written communication in a customer service setting.
• Strong time management, organization, research, analytical, negotiation and interpersonal skills.

Responsibilities

• Collaborate with member, primary care provider, supervisor and health team to set health goals.
• Identify and secure access to medical and mental healthcare services and social resources for members and dependents.
• Facilitate housing and social service applications and transportation needs for clients.
• Perform liaison functions between city agencies, residents and community organizations.
• Document encounters and follow-up plans in Epic.
• Coordinate meetings with community partners to move members toward stability.
• Work with care providers to ensure bidirectional communication and optimal health outcomes.
• Schedule clinical and social service appointments and arrange transportation as needed.
• Participate in case conferences and provide regular status updates; verify documentation.
• Adhere to timeframes and quality standards for assessments, reassessments, care plans and notes.
• All other duties as assigned.

Skills

Verbal communication

Written communication

Time management

Organization

Interpersonal skills

Research

Analytical skills

Negotiation

Education

High School diploma/GED

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.premisehealth.com.

As a Full-Time Referral Coordinator, you’ll provide services to client employees and their dependents in our Health Center located in Winnemucca, NV. This role requires a minimum of 1 year of relevant medical office experience, to include a strong understanding of medical terminology. The scheduled hours are 8:00am-5:00pm, Monday-Friday.

What You’ll Do:

• Work with the member, primary care provider, supervisor and other members of the health services team (EAP, Case Managers, Fitness, TPA, etc.) to identify and prioritize member's health care goals
• Identify, facilitate and secure access to needed medical and mental healthcare services and appointments, social service benefits and community resources for the client’s member population and dependents. This includes: assisting members with completing housing and social service applications, accessing transportation, obtaining needed medical and social information to move applications forward, connecting member to appropriate agency to address needed services.
• Perform liaison functions between City agencies, residents, and community organizations, to provide assistance and facilitate participation in public service programs.
• Document all encounters and follow up plans in Epic.
• Coordinate and attend meetings and collaborates with community partners to move the member toward stability.
• Work in collaboration with health services team members and care providers both in the facility and in the community including but not limited to: behavioral health services, disease care management specialist, social workers and community-based organizations to help the member maintain bidirectional communication and achieve optimal health outcomes.
• Assist members in scheduling appointments for clinical/medical and other community-based social services and assists with arranging transportation as needed to ensure access to services.
• Participate in case conferences to ensure that each member’s care team is aligned with a shared plan of care and up-to-date information on each member. Provide written status updates on a regular basis as requested and verify documentation of all such activities in member chart.
• Adhere to timeframes and quality standards regarding completion of member assessments, reassessments, care plans, and documentation (including case notes, updates, consents, etc.).
• All other duties as assigned.

What You’ll Bring:

• High School diploma/GED.
• Prior experience accessing and navigating community resources preferred.
• Be able to work in and create a positive attitude environment, manage caseload, complete task/duties and address conflicts as they arise.
• Excellent verbal and written communication skills in a customer service environment.
• Excellent time management, organization, research, analytical, negotiation and interpersonal skills.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

Premise provides its reasonable and genuinely expected range of compensation for this job of $19.20 - $24.00 per hour. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.

Should you have questions regarding this job posting, please contact [e-mail].