Referral Coordinator

Community Health Center of Snohomish County; Everett (WA); Híbrido; USD 31 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vacation time (120 hours pro-rated)

Paid sick leave

10 paid holidays

403(b) Safe Harbor retirement plan

Language proficiency incentive: $0.75/

Resumo da oferta

Community Health Center of Snohomish County in Everett, WA seeks a Referral Coordinator to join the healthcare team. You will coordinate referrals with hospitals, specialists and providers, initiate referrals when authorized, and educate patients about insurance plans and their benefits.

Hybrid work arrangement follows on-site training. The role requires English proficiency, teamwork, strong organizational skills and experience with EHR and practice management systems.

Qualificações

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Helps in a team environment and coordinates multiple tasks.
• Knowledge of medical terminology and insurance basics.
• Proficient in Microsoft Office applications.

Responsabilidades

• Receives and processes all referrals per established protocols.
• Coordinates referrals with hospitals, specialists and other organizations when services are authorized.
• Schedules patients with specialists and provides necessary paperwork and instructions.
• Maintains accurate referral records and tracks status and notes.
• Educates patients regarding health plan benefits and CHC services.
• Maintains health plan materials for providers and staff.
• Maintains confidentiality of patient records and information.
• Adheres to attendance standards to support daily operations and patient care.

Conhecimentos

English proficiency

Independent / self-directed

Team collaboration

Organizational skills

Problem solving

Calm under pressure

Medical terminology

Formação académica

High school graduate or equivalent

Post high school office/clerical coursework

Medical/Dental Administrative Assistant Certification

Ferramentas

Microsoft Office

Electronic health record (EHR) systems

Practice management systems

Descrição da oferta de emprego

Administration Annex
8531 Evergreen Way
Everett, WA 98208, USA

• Hybrid
• Hourly Range : $22.18 USD to $28.92 USD
• Clinical Operations
• Full-Time
• Requisition #: REFER002389

Description

Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.

*CHC offers a hybrid work arrangement for this position following successful completion of the required on-site training.*

Job Summary

The Referral Coordinator works as part of the healthcare team and collaborates with other support staff and clinic healthcare providers. The Referral department coordinates with healthcare providers and patients to facilitate and track the referral process. In addition, the Coordinator initiates referrals with hospitals, specialists, and other organizations when services are authorized and educates patients and providers about insurance plans and their benefits.

Knowledge, Skills and Abilities

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in a team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Problem-solves with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook
• Knowledge of medical terminology.

Preferred:

• ICD-10 & CPT Coding.

Education

• High school graduate or equivalent.

Preferred:

• Post high school education in office/clerical coursework.
• Graduate of a Medical/Dental Administrative Assistant Certification program or related field.

Experience

• Customer service related experience working with the general public (1 year).
• Clerical, reception, medical or dental assisting, administrative or secretarial experience in a medical/dental setting or healthcare insurance organization (1 year); or a combination of equivalent education and work experience.
• Familiarity with insurance programs, preauthorization and/or referrals.

Preferred:

• Experience in a multiple provider medical practice.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Job Specific Functions/Performance:

• Receives and processes all referrals per established protocols.
• Coordinates referrals with hospitals, specialists, and other organizations when services are authorized.
• Schedules patients as needed with Specialists, provides necessary paperwork and instructions to patients and specialists prior to appointments.
• Maintains accurate records, tracking the status and receipt of notes for completed referrals.
• Provides information to and educates patients regarding availability of specialty and other non-CHC services.
• Maintains, updates, distributes and provides information regarding health plan benefit materials to CHC providers and clinic staff.
• Timely review and completion of tasks as assigned.
• Protect and preserve the confidentiality of patient's records and personal information.
• Adheres to attendance standards in order to perform the job functions for daily operations and/or continuity of patient care.

CHC is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA)/At-will employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.