Referral Coordination Specialist & Patient Access

Cypress-Healthcare-Partners; Salinas (CA); On-site; USD 33,000 - 37,000; Full time

Job summary

Cypress Healthcare Partners in Salinas, CA is hiring a Referral Coordinator who will manage all incoming/outgoing referrals, track status, and coordinate with clinic managers, providers, and insurers to ensure timely processing.

Requirements include a high school diploma or GED and 3–6 months related healthcare experience; knowledge of ICD-10/CPT codes; strong communication skills; and bilingual ability may be required. This position may cover front desk tasks as needed.

Qualifications

• Strong communication abilities with clinic managers and referring providers.
• Ability to learn medical terminology and insurance processes.
• Comfort with ICD-10 and CPT coding concepts.

Responsibilities

• Process all incoming/outgoing referrals and ensure accuracy.
• Maintain tracking and documentation of referral status; address overdue/pending items.
• Escalate routine referral delays beyond 14 business days.
• Assemble patient background and referral information for processing.
• Contact insurance for prior authorizations and provide necessary medical data.
• Serve as the point of contact for patients with outstanding referrals.
• Confirm patient appointment dates and relay information to relevant offices.
• Update patient charts with demographics and insurance info; scan documents into EHR.
• Cover various front-office tasks as needed.
• Perform other duties as assigned.

Skills

Communication skills

Bilingual

Education

High school diploma or GED

Job description

Cypress Healthcare Partners in Salinas, CA is hiring a Referral Coordinator who will manage all incoming/outgoing referrals, track status, and coordinate with clinic managers, providers, and insurers to ensure timely processing.

Requirements include a high school diploma or GED and 3–6 months related healthcare experience; knowledge of ICD-10/CPT codes; strong communication skills; and bilingual ability may be required. This position may cover front desk tasks as needed.