Referral Coordinator

Hire Up Staffing Services; Clovis (CA); On-site; USD 34,000 - 35,000; Full time

Job summary

Hire Up Staffing in Clovis, CA is seeking a Referral Coordinator to manage patient referrals and coordinate transfers to specialists, ensuring timely access to services.

3-5 years in referrals, strong English communication, and the ability to handle 300+ referrals per month are required; NexGen and Epic experience are essential. Bilingual English/Spanish is a plus; HS diploma required.

Qualifications

• 3-5 years of experience in referrals or referral coordination.
• Excellent verbal and written English communication skills.
• Bilingual (English/Spanish) a plus.
• Proven ability to manage high volumes of referrals and coordinate with multiple teams.

Responsibilities

• Coordinate patient referrals promptly as directed by physicians.
• Obtain prior authorizations as required by insurers.
• Schedule appointments with specialists, radiology, or surgical centers.
• Follow up to confirm appointments and patient attendance.
• Communicate delays or issues to physicians and staff.
• Document all patient care activities in the Epic system.
• Provide clear information and instructions to patients about appointments.
• Collaborate with providers to adjust support as needed.
• Adhere to health care policies and safety guidelines.
• Deliver high-quality customer service and handle other duties as assigned.

Skills

Verbal English

Written English

Phone etiquette

Bilingual EN/ES

Multitasking

Diplomacy

Education

High School Diploma or equivalent

Tools

NexGen

Epic referrals module

Job description

Job Title: Referral Coordinator

Location: Clovis, CA

Job Summary: The Referral Coordinator is responsible for managing and coordinating patient referrals within a healthcare facility or medical practice. They facilitate the seamless transfer of patients to specialists or other healthcare providers, ensuring timely access to necessary medical services.

Schedule: Monday - Friday 8:00am – 5:00pm

Pay: $25.00 -$25.50

Essential Job Functions:

• Coordinates patient referrals as directed by physicians in a timely manner.
• Obtains prior authorizations as determined by the insurance companies.
• Assists or schedules the appointment with the specialist, radiology department or surgical center as ordered by physician.
• Follows up to verify appointment was made and patient kept appointment.
• Communicates any delays or problems with referrals as needed.
• Communicate effectively and efficiently with physicians and support staff.
• Accurately documents all his/her patient care in the medical chart in Epic.
• Assures the patient has all the information and instructions regarding the appointment or procedure.
• Is adaptable in altering approach and level of support needed to work effectively with all providers.
• Consistently maintains quality standards established by health care regulations and guidelines.
• Promptly notifies the Department Lead and/or provider of any unusual occurrences in the patient or unusual activity in the clinic; follows through as advised.
• Consistently follows established safety policies and procedures.
• Adheres to policies and procedures as outlined in the Employee Handbook.
• Provides highest quality of customer service.
• Other duties as assigned by the Department Lead and/or Administration.

Requirements:

• 3-5 years of experience in referrals
• Bilingual (English/Spanish) a plus
• Must have NexGen and Epic Experience (epic referrals module)
• Excellent verbal and written English communication skills
• Outstanding Phone Etiquette
• Experience managing roughly over 300+ referrals per month.
• Ability to manage and prioritize multiple tasks
• Ability to calmly and professionally resolve issues with diplomacy
• High School Diploma or equivalent required