Referral Clerk

Resolution Think LLC.; San Angelo (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Resolution Think LLC. seeks a Referral Clerk to support a healthcare team at a Military Treatment Facility (MTF).

You will provide professional customer service while assisting patients and staff with referral and appointment coordination. Responsibilities include handling calls, reviewing referrals, scheduling and rescheduling specialty appointments, processing referrals within timeframes, and coordinating with outside providers or insurers.

Qualifications

• US citizen with high school diploma or equivalent.
• Working knowledge of medical terminology and computer systems.
• One year admin experience in a clinical or healthcare setting.
• Ability to read, write, speak and understand English fluently.
• Ability to obtain necessary background checks and MTF access.

Responsibilities

• Answer calls and assist patients and staff with referral questions.
• Review referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments per guidelines.
• Process referrals within established timeframes.
• Coordinate referrals with outside providers or insurers when needed.
• Maintain accurate referral documentation in MHS GENESIS and systems.
• Educate patients on referral procedures and timelines.
• Provide professional customer service while ensuring confidentiality.

Skills

Administrative experience

Medical terminology

Computer proficiency

English fluency

Customer service

Education

High school diploma

Job description

We are seeking a Referral Clerk to support our healthcare team at a Military Treatment Facility (MTF). The ideal candidate will provide professional customer service while assisting patients and staff with referral and appointment coordination.

Key Duties:

• Answer incoming calls and assist patients and staff with referral-related questions.
• Review and process referrals for completeness and eligibility.
• Schedule and reschedule specialty appointments according to MTF guidelines.
• Process routine, urgent, and emergent referrals within established timeframes.
• Coordinate referrals with outside providers or insurance when services are not available at the MTF.
• Maintain accurate referral documentation in MHS GENESIS and other required systems.
• Educate patients on referral procedures, appointments, and expected timelines.
• Provide professional and courteous customer service while maintaining patient confidentiality.

Work Schedule:

Monday-Friday 7:30am-4:30pm

Required Skills & Experience:

Minimum Requirements:

• US Citizen
• High school diploma or equivalent.
• Working knowledge of medical terminology.
• One year of administrative experience in a medical office, clinic, or healthcare setting. Referral management, medical scheduling, patient administration, or insurance verification preferred.
• Demonstrated computer proficiency and keyboarding sufficient to sustain electronic health record workflow.
• Ability to read, write, speak, and understand English fluently.
• Ability to obtain and maintain a favorable background investigation, a Common Access Card, and MTF-specific badge and system access.
• Current Basic Life Support certification (AHA or Red Cross) where required by the supported MTF, plus HIPAA, Privacy Act, information assurance, and MTF-directed initial and annual training

Professional Certification(s):

• BLS (AHA or Red Cross)
• Formal Education: High School Diploma
• Years of Professional Experience: 1 year of admin experience in a clinical setting