Referral & Care Coordination Specialist

Inspire Health Medical Group; Fresno (CA); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Inspire Health Medical Group seeks a referral coordinator to act as the first contact for referring physician offices and new patients. This nonexempt role secures authorizations and referrals, coordinates outside appointments, and tracks referrals for testing and services across the practice.

The ideal candidate has at least two years in a referral coordination role, with knowledge of medical terminology and MS Office.

Competenze

• High school diploma or equivalent required.
• Completion of a medical office assistant program preferred.
• Minimum two years experience in a referral coordinator role.
• Experience in a medical office preferred.
• Knowledge of medical terminology, authorization and referral processes.
• Intermediate knowledge of MS Office, Word and Excel.
• Bilingual- English/Spanish speaking preferred.

Mansioni

• Verifies and secures authorizations/referrals for all visits within the practice, prior to patient appointments.
• Coordinates all outside referrals, appointments and authorizations requested by practice physicians for outside diagnostic testing, specialty provider referrals, and any services such as physical therapy and occupational therapy.
• Schedules, tracks, and communicates with patients to ensure completion of all physician referrals for outside services and testing.
• Schedules adequate follow up appointments per physicians’ orders.
• Performs statistical tracking of referrals to ensure consistent follow through and guarantees completion of all outside patient testing, services and appointments.
• Assists with coordination of day-to-day front office operations to ensure exceptional patient throughput.
• Assists with chart preparation, checking out patients and schedules future appointments/referrals as ordered.
• Uses customer service principles and techniques to deal with patients, physicians and medical office staff calmly and pleasantly.
• Develops and maintains positive and professional relationships with outside referral sources and facilities.
• Assures patients are given timely access to the practice.
• Performs other administrative tasks and/or projects required to meet performance and customer services standards.

Conoscenze

Medical terminology knowledge

Authorization & referrals processes

Organizational skills

Interpersonal communication

Bilingual English/Spanish

Formazione

High school diploma or equivalent

Medical office assistant program preferred

Strumenti

MS Office

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Inspire Health Medical Group seeks a referral coordinator to act as the first contact for referring physician offices and new patients. This nonexempt role secures authorizations and referrals, coordinates outside appointments, and tracks referrals for testing and services across the practice.

The ideal candidate has at least two years in a referral coordination role, with knowledge of medical terminology and MS Office.