Referral & Care Coordination Navigator

Cameronhealth; Angola (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Cameron Health, a 25-bed, independent, not-for-profit facility serving Angola, IN, seeks a Referral Navigator to coordinate patient referrals across the continuum of care. You will work with patients, providers, specialists, and community partners to ensure timely access to services and reduce barriers to care.

Responsibilities include education, scheduling assistance, follow-up, and care coordination, while ensuring referrals align with organizational standards.

Qualifications

• Experience in ambulatory care, population health, value-based care, or care coordination programs.
• Knowledge of community resources and social service programs.
• Experience working with diverse patient populations.

Responsibilities

• Coordinate referrals between providers, specialists, and patients to support seamless transitions of care.
• Collaborate with regional referral partners to optimize referral processes and educate providers on workflows.
• Receive, process, and coordinate referrals from providers, care teams, and external organizations.
• Review referrals for completeness, accuracy, and appropriateness.
• Facilitate scheduling of specialty appointments, testing, procedures, and community-based services.
• Ensure referrals meet payer, authorization, and organizational requirements.
• Monitor referral status and follow up on outstanding referrals.
• Maintain referral work queues and resolve referral-related issues.
• Educate patients regarding referral processes, appointment expectations, and next steps in care.
• Document patient interactions and outcomes in the EHR and other systems.

Skills

Communication skills

Analytical thinking

Organizational skills

Problem solving

Epic EMR

Education

Associates or Bachelor's degree in healthcare administration, public health, social work, nursing, or related field preferred

Tools

Microsoft Office

Epic EMR

Job description

Cameron Health, a 25-bed, independent, not-for-profit facility serving Angola, IN, seeks a Referral Navigator to coordinate patient referrals across the continuum of care. You will work with patients, providers, specialists, and community partners to ensure timely access to services and reduce barriers to care.

Responsibilities include education, scheduling assistance, follow-up, and care coordination, while ensuring referrals align with organizational standards.