Referral Navigator & Care Coordination Specialist

InnovaCare Health Inc.; New Braunfels (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

InnovaCare Health seeks a Referral Coordinator to collaborate with patients, assess and plan health needs, and advocate for services. The role requires strong communication, relationship-building, and knowledge of funding resources to support timely approvals.

The position focuses on coordinating referrals, ensuring accurate registration, and serving as a navigator for patients and families within a physician-led care model that emphasizes coordinated care and access to resources.

Qualifications

• High school diploma; medical assistant certification preferred.
• Strong customer service focus.
• Effective verbal and written communication skills.
• Teamwork orientation.
• Organized with ability to manage priorities.
• Good judgment.

Responsibilities

• Maintain ongoing tracking and documentation on referrals.
• Ensure complete registration with patient demographics and insurance information.
• Assemble patient clinical background and referral needs; provide information to specialists as per guidelines.
• Contact review organizations and insurers to meet prior approval requirements.
• Present medical information such as history, diagnosis and prognosis to appropriate parties.
• Coordinate with financial services to maximize hospital/physician reimbursement.
• Remind patients about appointments and ensure chart accuracy for referrals.

Education

High School Diploma or Medical Assistant Certification

Job description

InnovaCare Health seeks a Referral Coordinator to collaborate with patients, assess and plan health needs, and advocate for services. The role requires strong communication, relationship-building, and knowledge of funding resources to support timely approvals.

The position focuses on coordinating referrals, ensuring accurate registration, and serving as a navigator for patients and families within a physician-led care model that emphasizes coordinated care and access to resources.