Bilingual Referral Care Navigator

DAP Health; El Cajon (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

DAP Health is seeking a Referral Care Coordinator to ensure continuity of care for patients with referral orders. You will coordinate specialty or ancillary appointments, act as a liaison among providers, insurance, and patients, and document all referral interventions.

The role requires data entry into the i2i system, accuracy in charts, and proactive communication to avoid delays. A background in medical settings and insurance terminology is preferred.

Qualifications

• Diploma from an approved High School or GED Equivalent.
• One year of medical field experience with an understanding of insurance and medical terminology is required.

Responsibilities

• Process referrals according to the level of urgency.
• Data entry of all new referrals into the i2i referral module; documentation of all interventions to include date and time.
• Documents necessary information pertaining to the referral order in the patient’s chart or EHR.
• Submits authorization to insurances, tracks the status of the authorization; documents procedure approval number and authorization period in the referral tracking system.
• Coordinates between patient and specialty provider to schedule appointments; provides special instructions if needed.
• Communicates with primary care provider to inform of any delays or barriers to care.

Skills

Excellent communication

Bilingual Arabic/Farsi

Time management

Computer skills

Attention to detail

Education

High School Diploma or GED

Job description

DAP Health is seeking a Referral Care Coordinator to ensure continuity of care for patients with referral orders. You will coordinate specialty or ancillary appointments, act as a liaison among providers, insurance, and patients, and document all referral interventions.

The role requires data entry into the i2i system, accuracy in charts, and proactive communication to avoid delays. A background in medical settings and insurance terminology is preferred.