Referral & Care Coordination Liaison

AdventHealth; Melbourne (FL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO from Day One

403-B retirement plan

Parental leave (4 weeks)

Job summary

AdventHealth in Melbourne, FL is seeking an on-site administrative support role focused on patient communications and referral coordination. You will take messages, answer non-clinical questions, and act as a liaison among patients, physicians, and insurers to ensure timely authorizations and referrals.

The position requires accurate typing, strong English communication, and proficiency with Microsoft Office.

Qualifications

• High School diploma required.
• 1+ year of ICD-9 and CPT-4 coding experience preferred.
• Experience with computers required.

Responsibilities

• Take accurate and legible messages with time, date, and initials.
• Answer non-clinical questions for patients and family members.
• Route questions appropriately and coordinate referrals and authorizations.
• Obtain physician approval for referrals and hospital admissions and liaise with insurers.
• Schedule admissions and procedures, and notify patients of appointments and referrals.
• Process referrals and authorization numbers; follow up with insurers.

Skills

Office skills

Phone etiquette

Computer proficiency

Medical terminology

English proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

AdventHealth in Melbourne, FL is seeking an on-site administrative support role focused on patient communications and referral coordination. You will take messages, answer non-clinical questions, and act as a liaison among patients, physicians, and insurers to ensure timely authorizations and referrals.

The position requires accurate typing, strong English communication, and proficiency with Microsoft Office.