Referral & Appointment Coordinator - Internal Medicine Office

Summa Health; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

Competitive pay

Job summary

Summa Health is seeking a team-oriented professional to coordinate referrals, testing, and scheduling across multiple departments. You will guide patients through preauthorization processes and ensure timely communication between patients, providers, and staff.

Ideal candidates have medical office/registration experience, familiarity with EHR systems, and strong MS Office skills. This role emphasizes accurate data handling, patient empathy, and collaborative care across Summa Health teams.

Qualifications

• High School diploma or equivalent required.
• Post-high school coursework in healthcare preferred.
• One year of experience in a Medical Office/Registration/Billing setting, including experience with insurance payers or registration duties.
• Experience with an Electronic Health Record (EHR) system.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to communicate with patients, peers, and providers effectively.

Responsibilities

• Organize and coordinate referrals, testing, scheduling, and preauthorization across providers and departments.
• Support and inform patients and staff about status and processes of referrals and appointments.

Skills

MS Word

MS Excel

PowerPoint

Interpersonal communication

Teamwork

Problem solving

Education

High School diploma or equivalent

Post High-School coursework in healthcare

Tools

EHR system

Referral software

Job description

Full-Time Days / Monday - Friday Schedule / Benefits Eligible

$1,500 Sign-On Bonus Offered! Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Responsible for organizing and coordinating all components of referrals, testing and related appointment/scheduling or preauthorization requirements, across providers, departments and partnered divisions within Summa Health. Provides support and communicates necessary information to patients, peers and providers regarding status and processes of referrals and appointments.

Minimum Qualifications

• Formal Education Required:
• High School diploma or equivalent
• Post High-School level coursework in healthcare or related field preferred
• Experience & Training Required:
• One (1) year of experience in a Medical Office/Registration/Billing setting to include:
• Experience with insurance payers, front desk registration duties or related i.e. Medical Assistant, Biller, Registration staff.

ii. Experience working with an Electronic Health Record (EHR) system

• Computer experience – proficiency in MS Word, Excel, PowerPoint preferred
• Other Skills, Competencies and Qualifications:
• Ability to manage conversations with third party vendors and insurance payers, on behalf of the directed patient care, to assist in timely and accurate services
• Ability to solve practical problems, interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work reliably and with professionalism in a high-volume, high-demand medical environment
• Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral software, using health plan web sites and familiarity with electronic medical records
• Ability to perform in a team-based environment
• Demonstrate skills in interpersonal communication to effectively interact in person and over the telephone with patients, visitors, physicians, and hospital personnel
• Excellent communication skills and demonstrated ability to work independently and within a team
• Ability to interact with populations of patients/customers with an understanding for their needs for self-respect and dignity
• Assumes accountability for demonstrating behaviors consistent with the Summa Health Commitments
• Able to consistently demonstrate excellence in and adherence to the attendance policy, timeliness and reliability
• Follow and implement all policy and procedures up to and including HIPAA and medical record confidentiality
• Level of Physical Demands:
• Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently
• Prolonged sitting.

Equal Opportunity Employer/Veterans/Disabled

$19.23/hr - $23.08/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay