Referral Admissions Navigator

summitbhc; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Summit Healthcare Mgmt in Franklin, Tennessee is hiring a Referral Admissions Coordinator responsible for delivering high-quality customer service to clients and families, managing inbound referrals, and guiding calls to admission.

The role emphasizes relationship building with referral sources, coordinating admissions, reviewing insurance and financial obligations, and coordinating with the RAC team to ensure smooth patient-centered admissions.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• One or more years of experience in transactional/relationship sales.
• Experience in substance use disorder or psychiatric treatment field highly preferred.

Responsibilities

• Manages client caseload and assists RAC team with admission activities.
• Answers inbound referral calls with clear documentation and advocacy.
• Discusses insurance and determines financial obligations for admission.
• Generates and leads discussions with referral sources for referrals and development.
• Handles after-hours needs and coordinates with team for client follow-up.
• Makes admission decisions on interventionists, facilities, dates, and travel.

Skills

Transactional sales experience

Health care referral experience

Education

Bachelor's degree in related field

Job description

Summit Healthcare Mgmt in Franklin, Tennessee is hiring a Referral Admissions Coordinator responsible for delivering high-quality customer service to clients and families, managing inbound referrals, and guiding calls to admission.

The role emphasizes relationship building with referral sources, coordinating admissions, reviewing insurance and financial obligations, and coordinating with the RAC team to ensure smooth patient-centered admissions.