Concierge Referral Admissions Specialist

Summit Healthcare Management, LLC; United States; Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Comprehensive benefits

Veteran-friendly employer

Onsite work environment

Zusammenfassung

Summit Healthcare Mgmt in Franklin, Tennessee, is seeking a Referral Admissions Coordinator for Recovery to manage client caseloads and coordinate admission-related activities onsite. You will serve as a single point of contact for referral sources, advocate for patients, and ensure rigorous documentation and communication with families and treatment teams.

The role emphasizes compassionate, concierge-style service, with possible night or weekend hours.

Qualifikationen

• High School Diploma or GED required.
• Bachelor’s degree in related field preferred.
• One or more years of experience in transactional/relationship sales preferred.
• Experience in substance use disorder or psychiatric treatment field highly preferred.

Aufgaben

• Manages client caseload and assists RAC team with admission-related activities.
• Focuses on daily follow up, clear communication and documentation with all involved parties, and a commitment to help all clients who ask for help.
• Answers a set goal of inbound calls monthly using the provided training, facility knowledge, and personal commitment to advocate for clients.
• Achieves monthly performance metrics.
• Maintains the highest standards of call quality and medical file documentation.
• Completes comprehensive clinical and medical assessments, and reviews clinical and medical admissions criteria.
• Generates, guides, and leads independent discussions with referral sources for customer support, conflict resolution, and business development with other treatment and healthcare professionals.
• Responds and reacts to the needs of referred clients both during and after business hours.
• Discusses insurance and other out of pocket costs associated with each admission and completes the necessary pay agreement worksheet to determine a client’s financial obligation for treatment.
• Determines amounts due at time of admission and arranges payment plans for clients who qualify.
• Communicates with the corresponding Business Development representative whenever appropriate.
• Assigns all client follow up needs to appropriate team members when out of the office or on vacation.
• Assesses family needs for mediation, sober escort, and intervention and determines which professional resources are most appropriate to contact based on information gathered.
• Makes admission decisions concerning which interventionist and facility to recommend, the dates, and the travel.

Kenntnisse

Sales experience

Customer service

Communication

Ausbildung

Bachelor’s degree in related field

High School Diploma or GED

Jobbeschreibung

Summit Healthcare Mgmt in Franklin, Tennessee, is seeking a Referral Admissions Coordinator for Recovery to manage client caseloads and coordinate admission-related activities onsite. You will serve as a single point of contact for referral sources, advocate for patients, and ensure rigorous documentation and communication with families and treatment teams.

The role emphasizes compassionate, concierge-style service, with possible night or weekend hours.