Referral & Admissions Coordinator

Berks Counseling Center, Inc.; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

403(b) with company match

Paid time off

Paid holidays

Free parking

Tuition reimbursement

License/certification support

Supervision for licensure

Job summary

Berks Counseling Center, Inc. is seeking a Referral Specialist to coordinate referrals and communicate with the Admissions Department. The role emphasizes building relationships with referral sources and supporting clients through the admissions process.

You will manage referrals by phone or email, create patient profiles in the EHR, verify benefits, and screen referrals for priority and urgency to ensure timely access to services. Strong customer service and bilingual skills are preferred.

Qualifications

• High school diploma or equivalent plus 12 college credits in a related social services field.
• Ability to work 40 hours per week within agency hours of operation (8am–8pm Mon–Thu, 8am–4pm Fri, with Saturday when applicable).

Responsibilities

• Coordinate all referrals to Berks Counseling Center and manage communications with Admissions.
• Provide high level customer service to potential clients, referral sources, other staff, and collaborative partners.
• Develop and maintain positive relationships with referral sources, community partners, healthcare providers, and other stakeholders.
• Serve as primary point of contact for referral sources regarding admission status, program availability, and service eligibility.
• Monitor and track referral outcomes, barriers to engagement, and conversion rates for quality improvement.
• Identify trends and report concerns related to referral patterns and admissions process.
• Process referrals by telephone or email to ensure timely intake.
• Create patient profiles in electronic health records.
• Complete verification of benefits for all referrals.
• Conduct preliminary screenings to determine priority and urgency.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma + 12 college credits

Job description

Berks Counseling Center, Inc. is seeking a Referral Specialist to coordinate referrals and communicate with the Admissions Department. The role emphasizes building relationships with referral sources and supporting clients through the admissions process.

You will manage referrals by phone or email, create patient profiles in the EHR, verify benefits, and screen referrals for priority and urgency to ensure timely access to services. Strong customer service and bilingual skills are preferred.