Behavioral Health Access & Referral Coordinator

Tanner-Health-1; Villa Rica (GA); On-site; USD 36,000 - 55,000; Full time

Job summary

Willowbrooke Behavioral Health services is seeking a Referral and Front Office Coordinator to oversee patient access, referral management, and admission support functions. The role emphasizes insurance verification, authorization management, telepsychiatry coordination, and strong customer service within a fast-paced front office environment.

The coordinator will work with patients, families, providers, referral sources, and community partners to ensure timely access to care, effective

Qualifications

• Knowledge of Behavioral Health admission and referral processes.
• Knowledge of insurance verification, authorization, and payer requirements.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated customer service and patient de-escalation skills.
• Ability to maintain patient confidentiality and manage sensitive information.
• Proficiency with electronic medical records, scheduling systems, Microsoft Office, and reporting tools.
• Knowledge of telehealth and telepsychiatry workflows.
• Ability to build relationships with community referral sources and healthcare partners.
• Ability to work independently while collaborating effectively with interdisciplinary teams.
• Strong attention to detail and data accuracy.

Responsibilities

• Coordinate and oversee patient access and referral management.
• Support admission processes and telepsychiatry coordination.
• Verify insurance and manage authorizations.
• Communicate with patients, families, providers, and referral sources.
• Assist with CSP Board management and referral intake.

Skills

Referral management

Insurance verification

Authorization management

Front office operations

Telepsychiatry coordination

EMR scheduling systems

Customer service

Communication skills

Data accuracy

Education

High School Diploma or GED

Tools

Electronic medical records

Microsoft Office

Reporting tools

Job description

Willowbrooke Behavioral Health services is seeking a Referral and Front Office Coordinator to oversee patient access, referral management, and admission support functions. The role emphasizes insurance verification, authorization management, telepsychiatry coordination, and strong customer service within a fast-paced front office environment.

The coordinator will work with patients, families, providers, referral sources, and community partners to ensure timely access to care, effective