Referral Specialist

Berks Counseling Center, Inc.; Reading (Berks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

403(b) with company match

Paid time off

Paid holidays

Free parking

Tuition reimbursement

License/certification support

Supervision for licensure

Job summary

Berks Counseling Center, Inc. is seeking a Referral Specialist to coordinate referrals and communicate with the Admissions Department. The role emphasizes building relationships with referral sources and supporting clients through the admissions process.

You will manage referrals by phone or email, create patient profiles in the EHR, verify benefits, and screen referrals for priority and urgency to ensure timely access to services. Strong customer service and bilingual skills are preferred.

Qualifications

• High school diploma or equivalent plus 12 college credits in a related social services field.
• Ability to work 40 hours per week within agency hours of operation (8am–8pm Mon–Thu, 8am–4pm Fri, with Saturday when applicable).

Responsibilities

• Coordinate all referrals to Berks Counseling Center and manage communications with Admissions.
• Provide high level customer service to potential clients, referral sources, other staff, and collaborative partners.
• Develop and maintain positive relationships with referral sources, community partners, healthcare providers, and other stakeholders.
• Serve as primary point of contact for referral sources regarding admission status, program availability, and service eligibility.
• Monitor and track referral outcomes, barriers to engagement, and conversion rates for quality improvement.
• Identify trends and report concerns related to referral patterns and admissions process.
• Process referrals by telephone or email to ensure timely intake.
• Create patient profiles in electronic health records.
• Complete verification of benefits for all referrals.
• Conduct preliminary screenings to determine priority and urgency.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma + 12 college credits

Job description

Description

Berks Counseling Center is excited to be a team-based organization where every client has an entire team of care. If you enjoy being a team player in a helping profession, we invite you to explore our job opportunities.

We are a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle.

Summary of job:

As a Referral Specialist, you will be responsible for coordinating all referrals to Berks Counseling Center and managing communications with the Admissions Department. This role fosters strong relationships with referral sources, promotes effective collaboration among BCC teams, and tracks referred individuals' engagement and progress through the admissions process.

You will…

• Provide a high level of customer service to potential clients, referral sources, other staff, and collaborative partners.
• Develop and maintain positive working relationships with referral sources, community partners, healthcare providers, and other stakeholders.
• Serve as the primary point of contact for referral sources regarding admission status, program availability, and service eligibility, while maintaining appropriate confidentiality.
• Monitor and track referral outcomes, barriers to engagement, and conversion rates to support quality improvement efforts.
• Identify trends, report concerns, and solicit feedback related to referral patterns, customer experience, and the admissions process; recommend improvements as appropriate.
• Process referrals to BCC by telephone call or email to ensure seamless access to a timely intake.
• Create patient profiles in electronic health records.
• Complete verification of benefits for all referrals.
• Conduct preliminary screenings as needed to determine referral priority and level of urgency (Emergent, Urgent, Routine).

Requirements

To qualify for the position, you will need…

• High school diploma or equivalent plus 12 college credits in a related social services field.
• Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.

Preferred candidates will have …

• Experience in customer service or a behavioral health setting.
• Bilingual ability in English/Spanish

Physical Requirements

• VISUAL: Must be able to read and interpret documents and read and analyze data on a computer screen for prolonged periods.
• COMMUNICATING: Must be able to communicate with clients, vendors, and coworkers.
• MOBILITY: Must have mobility to move about the agency.
• PHYSICAL EFFORT: Must be able to carry up to 10 pounds.
• OTHER: Must be able to write, type and use technology.

By joining BCC full time, you can receive the following perks:

• Salary comparable to experience/education
• Comprehensive medical, dental, and vision benefits
• Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family.
• Additional voluntary insurance options
• 403(b) with agency match after 12 months of service
• 15 days of Paid time off to start
• 2 floating holidays per calendar year
• 2 wellness days per calendar year
• 10 full paid holidays per calendar year
• Free parking
• Tuition Reimbursement or Student Loan Assistance
• Paid Licenses and Certifications, if they are relevant to BCC and the work you do.
• Free supervision offered for clinical licensure (LPC, LCSW)

All offers of employment are contingent upon the following:

• Receipt of results of a satisfactory drug and alcohol screening test.
• Receipt of the originals of the following background checks: PA State Police Criminal History, PA State Child Abuse, and DPW FBI Criminal History. These clearances must be valid within the 60 months prior to employment. A conviction is not a bar to employment; however, a review will be conducted to make a determination of employment should a conviction be present.
• Receipt of original documentation and verification of relevant degrees, diplomas, certificates, or licensure.
• Confirmation that you are not on any state or federal list that would exclude you from participation in Medicaid, Medicare or other federal healthcare programs if your role provides services under these programs.
• Confirmation that you are not on the OIG Federal Healthcare Program Exclusion from Participation list. Should you appear on this list, Berks Counseling Center is prohibited from employing you.