Information Access and Building Operations Assistant

Dartmouth College; Hanover (NH); On-site; USD 3,171,000 - 3,641,000; Full time

Job summary

The Information Access and Building Operations Assistant at Dartmouth College in Hanover, NH plays a key frontline role in the Libraries, delivering exceptional customer service while supporting facilities operations at Baker-Berry Library.

Reporting to the Head of Facilities, Access and Delivery Services, this onsite position handles scheduling, maintenance coordination, and collaboration with staff and contractors to maintain clean, functional spaces.

Qualifications

• Bachelor's degree plus 3+ years of position-relevant experience
• Strong service orientation and excellent communication with the community, including faculty, students, staff, the public, and facilities-related contractors
• Demonstrated ability to organize work efficiently and set and modify work priorities as needed
• Work collaboratively in a team-based environment
• Ability to lift and carry up to 50 lbs
• Computer proficiency, including essential Microsoft software applications

Responsibilities

• Staff public service desks, providing frontline customer service.
• Assist with scheduling and facilitating maintenance of buildings, spaces, and grounds.
• Coordinate custodial services to maintain high level of facility cleanliness.
• Triage questions from campus partners and contractors in the absence of the Head of Facilities, Access and Delivery Services.
• Participate on university committees and engage in ongoing professional development.
• Demonstrate professionalism and collegiality appropriate to a welcoming environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Physical stamina

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Position Information

Position Number: 1129709

Position Title: Information Access and Building Operations Assistant

Hiring Range Minimum: $23.02

Hiring Range Maximum: $26.43

Union Type: DCLWU

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 37.5

Schedule: 9:30-6 Sunday - Thursday

Location of Position: Hanover, NH

Remote Work Eligibility?: Onsite only

Is this a term position?: No

If yes, length of term in months.: NA

Is this a grant funded position?: No

The Information Access and Building Operations Assistant plays a key role in the Libraries' vision to be the intellectual home of open and collaborative inquiry. This predominantly frontline position is administrative and operational, with emphasis on providing exceptional customer service that is personable and approachable, fostering a welcoming and accessible environment for all. Based at the iconic Baker-Berry Library, at the heart of Dartmouth's campus, they will join colleagues dedicated to the discovery and access of our world-class collections, diverse spaces, and research expertise, contributing to Dartmouth's rich academic and cultural life.

Reporting to the Head of Facilities, Access and Delivery Services, the Information Access and Building Operations Assistant also assists with the day-to-day operations of some of our facilities. This includes scheduling and facilitating maintenance of our buildings, spaces, and grounds to sustain a high level of facility functionality and cleanliness. They'll apply excellent administration, communication, and relationship-building skills to ensure our community positively experiences the Libraries.

This is an onsite-only work location position.

Bachelors or equivalent combination of education and experience

• Bachelor's degree plus 3 plus year(s) of position relevant experience or equivalent combination of education and experience
• Strong service orientation and excellent communication skills when working with the community, including faculty, students, staff, the public, and facilities-related contractors
• Demonstrated ability to organize work efficiently and set and modify work priorities as needed
• Work collaboratively in a team-based environment.
• Ability to lift and carry up to 50 lbs.
• Computer proficiency, including essential Microsoft software applications

• 2 plus years of experience in building operations, facilities maintenance, custodial work, or the equivalent
• 2 plus years of experience providing customer service in a library environment

Department Contact for Recruitment Inquiries: Dave Sturges

Department Contact Phone Number: 603-646-9294

Department Contact for Cover Letter and Title: David Sturges, Head of Facilities, Access and Delivery Services

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Not an essential function

Key Accountabilities

50%: Staffs public service desks at Baker-Berry Library, providing frontline customer service. Responds to information requests, refers questions as appropriate, and guides student workers as needed. May serve as the lead staff member responsible for Baker-Berry Library on assigned weekends, intersessions, and holidays.

30%: Assists with scheduling and facilitating maintenance of some Dartmouth Libraries' buildings, spaces, and grounds. Assists with coordination of custodial services to help maintain a high level of facility cleanliness. Maintains communication with Baker-Berry Library evening staff regarding any late-night facilities and custodial issues.

15%: In the absence of the Head of Facilities Access and Delivery Services, triages questions from campus partners and contractors regarding work conducted in the Libraries' spaces.

5%: Participates on relevant Dartmouth Libraries committees and task forces representing Access Services. Actively engages in ongoing professional development.

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.