Reentry Case Manager

Capital Area Workforce Development; Raleigh (NC); On-site; USD 41,000 - 55,000; Full time

Job summary

Capital Area Workforce Development seeks a Reentry Case Manager to support community reintegration for individuals returning to Wake County from correctional facilities. You will engage clients, manage cases, and coordinate with workforce partners to deliver services.

The role emphasizes trauma-informed care, motivational interviewing, and strengths-based practices, with a focus on documentation and data quality.

Qualifications

• Associates degree in Social Work, Criminal Justice, Human Services, or related field required.
• Experience in reentry or judicial system support preferred.
• Familiarity with trauma-informed care and motivational interviewing.

Responsibilities

• Greet interested participants and inform them about Wake LRC services.
• Develop tailored service plans through participant intakes.
• Advocate for participants to secure needed services and support.
• Collaborate with community organizations and correctional facilities for referrals and continuity of care.
• Maintain accurate case notes and performance data in compliance with requirements.
• Work within a multi-disciplinary team to support decision-making and strategy implementation.
• Coordinate communication with probation, courts, and partner agencies.
• Conduct participant check-ins to monitor progress and address barriers.
• Assist participants in accessing workshops, trainings, and partner resources.
• Participate in team meetings, trainings, and professional development.

Skills

Reentry knowledge

Trauma informed care

Motivational interviewing

Strengths-based case management

Client engagement

Documentation

Microsoft Office

Education

Associate's degree in Social Work, Criminal Justice, Human Services, or related field

One year of job-related experience

Equivalent education and experience are accepted

Tools

Microsoft Office

Job description

The Reentry Case Manager plays a key role in supporting successful community reintegration for individuals returning to Wake County from local, state, and federal correctional facilities. Case managers provide hands‑on experience in client engagement, case management, workforce development, and community‑based service delivery in collaboration with Wake Local Reentry Council staff.

Key Responsibilities

• Greet interested participants and inform them about Wake LRC services
• Complete participant intakes and develop tailored service plans
• Advocate for participants to secure needed services and support
• Collaborate closely with community organizations, workforce partners, and correctional facilities to maintain a consistent and streamlined referral and continuity‑of‑care process
• Maintain accurate and timely case notes, documentation, and performance data in compliance with program and grant requirements
• Work within a multi‑disciplinary team to support decision‑making, troubleshoot barriers, and implement service strategies
• Coordinate communication with referral sources such as probation, courts, and partner agencies.
• Conduct participant check‑ins to monitor progress, address barriers, and schedule follow‑up appointments
• Assist participants in accessing workshops, trainings, and partner resources
• Participate in team meetings, trainings, and professional development opportunities

**This position is funded through June 2027**

• Associate's degree in Social Work, Criminal Justice, Human Services, or related field
• One year of job‑related experience
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume

Beyond the Basics (Preferred Education and Experience)

• Three years’ experience providing effective intervention strategies and case management within reentry or the judicial system
• One year’s experience working in reentry services.

How Will We Know You're 'The One'?

• Demonstrated skill in reentry best practices and knowledge of the criminal justice and court systems, including related organizations, procedures, and terminology
• Familiarity with trauma informed care, motivational interviewing, and strengths‑based case management models
• Awareness of the legal, social, economic, and emotional barriers faced by justice involved individuals
• Proven capacity to support individuals in complex situations and guide them toward resolution
• Competence in deescalating high intensity situations and managing conflict effectively
• Talent for establishing trust and maintaining professional boundaries with justice involved individuals
• Proficiency in applying core case management functions, including assessment, planning, service implementation, follow up, documentation, and monitoring
• Strength in building and sustaining relationships with clients and service providers through active listening and responsive engagement
• Exceptional organizational skills with a focus on efficient time management
• Competence in using office equipment and technology—including software systems such as Microsoft Office and electronic document management tools—to meet business needs

About This Position

• Location: NCWorks Career Center, 1830-B Tillery Place, Raleigh NCEmployment Type: Contractual, 35 hours per week
• Hiring Range: 35.00 hourly
• Length of Engagement: This position is contracted through June 30, 2027.
• Include ALL prior work experience on your application and resume.

About Our Team

Capital Area Workforce Development is a public‑private partnership that focuses on economic development by ensuring the local workforce has the skills, training, and education to meet the needs of local employers. The board oversees workforce solutions in Chatham, Johnston, Lee, Orange, and Wake counties designed to serve businesses and individuals of all ages. We believe in economic development through workforce excellence. The award‑winning Local Reentry Council provides support services and employment assistance to help prepare men and women returning from incarceration for successful employment and self‑sufficiency.