Reemployment & Eligibility Services Associate

SERCO OF TEXAS - GULF COAST; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

SERCO OF TEXAS - GULF COAST seeks an Employment and Human Services Associate to support the RESEA program in Houston. You will interview unemployment claimants, verify eligibility, and guide participants toward workforce services and reemployment planning.

You will manage caseloads, coordinate services, and document progress in WorkInTexas.com, while ensuring compliance with program requirements and generating performance reports.

Qualifications

• Education: Associate’s degree in social services, human resources, business, or related field. High school diploma/GED with two years of directly related experience may substitute.
• Experience: Minimum of one year of experience in workforce development, human services, case management, or related program support.
• Data accuracy and documentation skills.

Responsibilities

• Conduct structured interviews with RESEA participants to gather employment history, eligibility information, and career goals.
• Review unemployment insurance status and ensure participants meet RESEA program requirements.
• Explain program services and expectations clearly to participants, including timelines and compliance standards.
• Assist customers in developing individualized employment plans (IEPs) and identify short- and long-term career goals.
• Refer participants to services such as workshops, job search assistance, training opportunities, or supportive services.
• Maintain accurate and timely documentation in case files and workforce systems (e.g., WorkInTexas.com).
• Monitor progress, provide follow-up, and issue reminders to ensure continued engagement and compliance.
• Collaborate with Workforce Solutions staff to align services and provide wraparound support.
• Generate required reports and track outcomes for program performance and auditing purposes.
• Support administrative functions as needed to ensure effective and efficient service delivery.

Job description

SERCO OF TEXAS - GULF COAST seeks an Employment and Human Services Associate to support the RESEA program in Houston. You will interview unemployment claimants, verify eligibility, and guide participants toward workforce services and reemployment planning.

You will manage caseloads, coordinate services, and document progress in WorkInTexas.com, while ensuring compliance with program requirements and generating performance reports.