redhat Looking for Senior Technical Support Engineer at Remote

redhat; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a Senior Technical Support Engineer, where you'll leverage your extensive Linux expertise to provide exceptional support to enterprise customers. This role requires a commitment to excellence in customer service and technical troubleshooting, ensuring customer satisfaction while working with cutting-edge Red Hat technologies. You'll be part of a collaborative environment, engaging with engineers and developers to create innovative solutions. If you're passionate about technology and eager to make a difference, this role offers a unique opportunity to grow your skills and contribute to a leading global company.

Qualifications

• 6+ years of Linux experience in the enterprise sector with strong administration skills.
• Excellent troubleshooting skills and a passion for problem-solving.

Responsibilities

• Provide technical support to Red Hat enterprise customers globally.
• Diagnose and troubleshoot customer issues effectively.

Skills

Linux

Troubleshooting

Customer Service

Networking

Memory Management

Education

Red Hat Certified Engineer (RHCE)

Job description

About the job

The Red Hat Global Support Services team is looking for a highly skilled Senior Technical Support Engineer with excellent technical and customer service skills to join us in India. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As a Senior Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do

1. Provide technical support to Red Hat enterprise customers
2. Work with Red Hat enterprise customers across the globe on a 24/7 basis that requires one to work in different shifts periodically
3. Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
4. Exceed customer expectations by providing outstanding customer service
5. Consult and develop relationships with internal engineers and developers to promote creative solutions and improve customer satisfaction
6. Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring

1. 6+ years of Linux experience working in the enterprise sector, with excellent administration skills
2. Thorough knowledge of the Linux kernel, networking, and memory management
3. Excellent troubleshooting skills and a passion for problem solving and investigation
4. Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus