Citrix Looking for Senior Technical Support Engineer at Remote

Citrix; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a leading tech firm that empowers 400,000 customers to work from anywhere! As a Support Engineer, you'll tackle complex issues with Citrix products, ensuring seamless integration in diverse environments. This role offers a unique opportunity to engage in troubleshooting, debugging, and collaborating with teams to enhance customer experience. You'll thrive in a supportive and innovative workplace that values work-life balance and professional growth. If you're passionate about technology and customer support, this is the perfect chance to make a significant impact while enjoying a range of benefits and a collaborative culture.

Benefits

18 weeks of paid parental leave

Health and wellness benefits

Employee assistance program

Retirement benefits

Time off and absence programs

Professional development and mentorship opportunities

Paid volunteer time

Charitable matching of employee donations

Employee resource groups

Qualifications

• 1 to 3 years of related experience required.
• Bachelor's degree preferred, Citrix and Networking certifications are a plus.

Responsibilities

• Resolve complex customer problems via phone, email, and remote access.
• Participate in software development and maintenance cycles.

Skills

Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)

Microsoft Certified Technology Specialist (MCTS)

Enterprise Mobility Management (EMM)

Cisco Certified Network Associate

Blackberry Enterprise Server (BES)

Database Experience (MS SQL / MySQL)

VMware Certified Professional

Public Key Encryption Infrastructure / SCEP

Networking (DNS, DHCP, IP)

LAMP Servers

Education

Bachelor's degree in a related field

Citrix product certification

Networking/Security vendor certification

Job description

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For. Let’s innovate and grow together!

What we’re looking for:

The Support Engineer is responsible for responding to and resolving complex customer problems via phone, email, and remote access for Citrix products. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. Isolate and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues. Actively participate in some or all phases of the software development and maintenance cycle. These phases include working on customer-based problems dealing with both the Escalation Team as well as Third Level development on reproducing and researching customers’ issues, troubleshooting, debugging, documentation, building lab environments, software maintenance, and testing.

Roles & Responsibilities:

• Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)
• Microsoft Certified Technology Specialist (MCTS) – Exchange or equivalent experience
• Enterprise Mobility Management (EMM) – Apple iOS, Android & Windows
• Cisco Certified Network Associate or Equivalent
• Blackberry Enterprise Server (BES)
• Database Experience – MS SQL / MySQL
• VMware Certified Professional or Equivalent
• Public Key Encryption Infrastructure / SCEP
• DNS, DHCP, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, Email
• LAMP Servers

Education:

The position requires 1 to 3 years of related experience and/or bachelor’s degree in a related field. Citrix product certification and certification from Networking/Security vendors are also preferred (but not required).

Preferred Certifications:

• Citrix / Microsoft / VMware
• Citrix XenApp / XenDesktop working knowledge
• Virtualization / Cloud working knowledge (AWS / Azure / ESXi)

Functional Area: Tech Support

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

The Benefits:

We offer a competitive total rewards package* that includes:
18 weeks of paid parental leave
Health and wellness benefits
Employee assistance program
Retirement benefits
Time off and absence programs
Professional development and mentorship opportunities
Paid volunteer time and charitable matching of employee donations
Employee resource groups
And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice.

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process.

At this time, we are requiring personnel entering a Citrix office, traveling for business or attending a Citrix event to be fully vaccinated against COVID-19.