Zippin Looking for Technical Support Engineer at Remote

Zippin; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where your technical skills and interpersonal abilities will shine. In this dynamic role, you will troubleshoot technical issues, support the deployment of new features, and interact directly with customers and internal teams. Your expertise will help ensure smooth operations and enhance customer satisfaction. If you are passionate about technology and enjoy solving problems, this position offers a fantastic opportunity to make a significant impact in a vibrant and innovative environment.

Qualifications

• Degree in computer science or IT required.
• Prior experience in tech support or desktop support is essential.

Responsibilities

• Troubleshooting technical issues and providing timely customer feedback.
• Installing and configuring hardware and software as needed.

Skills

Technical Troubleshooting

Customer Communication

Problem-Solving

Attention to Detail

Documentation Skills

Education

Degree in Computer Science

Certification in Microsoft, Linux, or Cisco

Tools

Remote Desktop Applications

Help Desk Software

Windows/Linux/Mac OS

Job description

Zippin is looking for a Technical Support Engineer for our Operations team, to be working North America business hours.

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical Support Engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new features and applications, among other duties. There will be a heavy focus on supporting our internal teams with new installation and deployment of new stores.

Moreover, Technical Support Engineers need to talk to customers and internal stakeholders directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities

1. Identifying hardware and software solutions.
2. Troubleshooting technical issues.
3. Diagnosing and repairing faults.
4. Resolving network issues.
5. Installing and configuring hardware and software.
6. Speaking to customers and internal stakeholders to quickly get to the root of their problem.
7. Providing timely and accurate customer feedback.
8. Talking customers through a series of actions to resolve a problem.
9. Following up with clients to ensure the problem is resolved.
10. Coordinating replacement or repair of the necessary parts.
11. Supporting the roll-out of new features and applications.
12. Providing support in the form of procedural documentation.
13. Managing multiple cases at one time.
14. Testing and evaluating new technologies.

Requirements

1. Degree in computer science or information technology.
2. Certification in Microsoft, Linux, or Cisco is advantageous.
3. Prior experience in tech support, desktop support, or a similar role.
4. Proficiency in Windows/Linux/Mac OS.
5. Experience with remote desktop applications and help desk software.
6. Attention to detail and good problem-solving skills.
7. Excellent interpersonal skills.
8. Good written and verbal communication.

Nice to Haves

Prior experience with field engineering and operations.