Red Hat Software Looking for Senior Technical Support Engineer at Remote

Red Hat Software; United States; Remote; USD 60,000 - 110,000; Full time

Job summary

An established industry player seeks a Senior Technical Support Engineer to join their Global Support Services team. This dynamic role involves providing exceptional technical support for enterprise subscription customers, primarily focusing on Red Hat technologies such as Red Hat Enterprise Linux and cloud solutions. As you interact with engineers worldwide, you'll tackle complex issues, ensuring customer satisfaction through outstanding service. This position offers a unique opportunity to enhance your technical skills while contributing to a trusted leader in open-source software solutions. If you are passionate about problem-solving and eager to work in a collaborative environment, this role is perfect for you.

Qualifications

• 2+ years of Linux experience in the enterprise sector.
• Excellent troubleshooting skills and a passion for problem-solving.

Responsibilities

• Provide technical support to Red Hat enterprise customers.
• Diagnose problems and develop solutions to technical issues.
• Contribute to the global Red Hat knowledge management system.

Skills

Linux Administration

Troubleshooting Skills

Customer Service Skills

Networking Knowledge

Memory Management

Education

Red Hat Certified Engineer (RHCE)

Job description

About the job:
The Red Hat Global Support Services team is looking for a Senior Technical Support Engineer with excellent technical and customer service skills to provide support for our enterprise subscription customers to join us. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and internet. As a Senior Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you’ll interact with are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

1. Provide technical support to Red Hat enterprise customers.
2. Work with Red Hat enterprise customers across the globe on a 24×7 basis that requires work in different shifts periodically.
3. Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
4. Exceed customer expectations by providing outstanding customer service.
5. Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction.
6. Contribute to the global Red Hat knowledge management system while working on customer issues.

What you will bring:

1. 2+ years of Linux experience in the enterprise sector, with excellent administration skills.
2. Thorough knowledge of the Linux kernel, networking, and memory management.
3. Excellent troubleshooting skills and a passion for problem solving and investigation.
4. Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.

About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.