Delphix Looking for Technical Support Engineer (TSE/Senior TSE/Principal) – Remote at Remote

Delphix; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Engineer, where you will be the first point of contact for customers. This role offers the chance to become a product expert, troubleshoot complex issues, and work collaboratively with various teams. You will enjoy a supportive environment with customized onboarding, no night shifts, and equal access to resources. With opportunities to grow your career and work with the latest technologies, this position is perfect for those passionate about customer service and technical problem-solving. Embrace the chance to make a significant impact in a dynamic industry!

Benefits

Customized onboarding

No night/rotational shifts

Equal access to tools/resources

Freedom and flexibility

Access to latest technologies

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience required.
• 3-9 years of relevant experience with strong analytical and troubleshooting skills.

Responsibilities

• Manage case backlog and provide customer communication.
• Reproduce product issues and recommend solutions.
• Create knowledge content for customers and co-workers.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Unix/Linux Skills

Windows Server Skills

Customer Relationship Skills

SQL Queries

Network Troubleshooting

Data Transformation

Virtualization/Cloud Skills

Education

Bachelor’s Degree in Computer Science

Equivalent Job Experience

Tools

Oracle

SQL Server

Pentaho Kettle

AWS

Azure

VMware

Job description

About Delphix

Delphix is the industry leader for DevOps test data management.

Businesses need to transform application delivery but struggle to balance speed with data security and compliance. Our DevOps Data Platform automates data security, while rapidly deploying test data to accelerate application releases. With Delphix, customers modernize applications, adopt multi-cloud, achieve CI/CD, and recover from downtime events such as ransomware up to 2x faster.

Leading companies, including Choice Hotels, Banco Carrefour, and Fannie Mae, use Delphix to accelerate digital transformation and enable zero trust data management. Visit us at www.delphix.com. Follow us on LinkedIn, Twitter, and Facebook.

Role:
As a Technical Support Engineer, you will often be the first contact point for our customers, responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to enable customer self-service. You will become a Delphix product expert, able to effectively communicate and troubleshoot complex issues with the customer, including analyzing logs, filing bugs, implementing workarounds, and aiding customers in any technical issues that may arise with the product and related technologies and environments.

Why you will love this position:
Some of the differentiators while working as a Technical Support Engineer at Delphix are as follows:

• Customized onboarding and on-job training covering all aspects of the products (basics to advance) conducted by our SMEs in 1:1 sessions
• No night/rotational shifts
• No separate tiers/levels in the support group; people (even in different Geos) help each other showing true ‘oneteam’ culture
• Emphasis on quality rather than quantity
• Transparency in internal and customer communications related to technical analysis
• Equal access to tools/resources for everyone, including reachability to Engineering
• Freedom and flexibility
• Capacity to grow and build a career plan
• Access to the latest technologies

Responsibilities:
Perform case backlog management and provide customer communication as appropriate.
Reproduce product issues in-house, recommend solutions/workarounds, and collaborate with Engineering.
Work cross-functionally with Engineering, Professional Services, Presales, and other groups as required.
Create knowledge content that is shared with customers and co-workers.
May be required to work shifts including weekends and holidays.

Required Skills and Experience:
Bachelor’s degree in Computer Science or equivalent job experience.
3 – 9 Years of relevant experience.
Demonstrated history of strong analytical and troubleshooting skills.
Excellent English verbal and written communication skills.
Strong interpersonal and customer relationship skills.
OS Skills in Unix / Linux or Windows Server.
Experience working in a Customer-Facing Technical Support Role.

Desired Skills and Experience:
Experience managing or operating Oracle, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery.
Knowledge and experience with SQL queries.
Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols).
Experience with data transformation, especially Pentaho Kettle or comparable ETL engines.
Ability to read Java code.
Experience using or administering virtualization, hypervisors, or cloud (Azure, VMware, AWS).

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