Redemption Desk

Hooky Entertainment, Inc.; Baytown (TX); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Competitive Pay

Team Member Discounts

Job summary

Es Vedra Cinemas is looking for a Redemption Desk Attendant responsible for assisting guests in redeeming arcade points for prizes. This role involves providing excellent service, verifying points, and keeping the redemption area organized.

The ideal candidate should have a friendly, hospitality-minded attitude, work well within a team, and handle responsibilities calmly under pressure. Benefits include competitive pay and discounts on movies and attractions.

Qualifications

• Friendly, outgoing attitude and focus on guest satisfaction.
• Availability to work during holidays, nights, and weekends.
• Willingness to work in a noisy, flashing environment.

Responsibilities

• Greet guests and assist with redeeming tickets for prizes.
• Provide information about prize options.
• Verify points accurately using the redemption system.
• Maintain an organized and stocked redemption counter.
• Restock prizes and ensure attractive displays.
• Resolve issues to ensure guest satisfaction.
• Maintain cleanliness of the redemption area.
• Ensure a hazard-free redemption area.
• Assist with other arcade operations as needed.

Skills

Guest service

Teamwork

Hospitality-minded

Calm under pressure

Job description

About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.

Job Description

As a Redemption Desk Attendant at Es Vedra Cinemas, you will be responsible for assisting guests with redeeming points earned from arcade games for a variety of prizes. Your role will involve providing excellent guest service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.

Job Responsibilities

• Greet guests warmly and assist them with redeeming tickets for prizes.
• Provide information about prize options and help guests make selections.
• Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
• Maintain a well-organized and stocked redemption counter.
• Restock prizes as needed and ensure that all prizes are displayed attractively.
• Provide assistance and resolve issues to ensure guest satisfaction.
• Maintain cleanliness and organization of the redemption desk area.
• Ensure that the redemption area is free from hazards and obstacles.
• Assist with other tasks as needed to support overall arcade operations.

Required Skills

• Hospitality-minded attitude; friendly, outgoing, guest focused
• Able to take direction and work together as a team
• Work calmly and execute job duties effectively under pressure

Education & Experience

• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Must be at least 16 years of age
• Must be able to work in an environment with loud noise, flashing lights and repetitive motion

Physical Requirements

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times.
• Must be able to work in an environment with loud noise, flashing lights and repetitive motions

Team Member Benefits

• Competitive Pay and Growth
• Team Member Perks - discounts on Movies, Attractions, and F&B!

Es Vedra Cinemas is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.