Hospitality Host

Hooky Entertainment, Inc.; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay and Growth

Team Member Perks - discounts on Movie

F&B discounts

Job summary

Es Vedra Cinemas in Nashville is seeking a Hospitality Host to deliver a seamless guest experience across bowling, arcade, and redemption areas. The role blends usher, greeter, and floor attendant duties to guide guests through the Hooky experience.

You will greet guests, share service information, assist with ticketing and seating, and help maintain cleanliness and safety throughout theaters, bowling lanes, and game areas.

Qualifications

• Hospitality-minded attitude; friendly, outgoing, guest focused
• Able to take direction and work together as a team
• Work calmly and execute job duties effectively under pressure
• Possess basic math skills to comprehend proper handling of transactions.

Responsibilities

• Greet all guests warmly upon arrival, creating a friendly and inviting atmosphere.
• Provide information about bowling services, arcade games, attractions, redemption, and general services.
• Respond to guest inquiries and concerns promptly.
• Follow and enforce safety protocols and guidelines for all areas of responsibility. Address any unsafe behaviors and report all incidents to management.
• Assist with the setup and management of special events and promotions.
• Maintain the cleanliness and organization of the building: theaters, restrooms, entrance, bowling, game floor, redemption, and other areas as assigned.
• Proactively monitor and manage inventory levels for bowling supplies, the redemption counter, and prize display.
• Monitor bowling lanes and arcade machines to ensure proper functionality. Address and resolve minor technical issues and report any unresolved issues to management.
• Ensure that each guest has a valid ticket and direct them to their designated seating area.
• Assist guests with lost and found items.
• Monitor and manage guest lines, ensuring an orderly and efficient flow.
• Assist with lane assignments, shoe rentals, and scoring systems.
• Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
• Provide information about prize options and help guests make selections.
• Performs other related duties as necessary or assigned.

Skills

Hospitality mindset

Teamwork

Under pressure

Basic math

Education

HS Diploma or GED

Job description

About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you’re catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together. With cutting-edge technology, comfortable venues, and a passion for fun

Job Description

As the Hospitality Host you will be responsible for providing an excellent and seamless experience to our guests. This role combines the coverage areas of a traditional Usher, Greeter, and Bowling/Game Floor/Redemption Attendant to create a dynamic position that guides our guests through the full Hooky experience.

Job Responsibilities

• Greet all guests warmly upon arrival, creating a friendly and inviting atmosphere.
• Provide information about bowling services, arcade games, attractions, redemption, and general services.
• Respond to guest inquiries and concerns promptly.
• Follow and enforce safety protocols and guidelines for all areas of responsibility. Address any unsafe behaviors and report all incidents to management.
• Assist with the setup and management of special events and promotions.
• Maintain the cleanliness and organization of the building: theaters, restrooms, entrance, bowling, game floor, redemption, and other areas as assigned.
• Proactively monitor and manage inventory levels for bowling supplies, the redemption counter, and prize display.
• Monitor bowling lanes and arcade machines to ensure proper functionality. Address and resolve minor technical issues and report any unresolved issues to management.
• Ensure that each guest has a valid ticket and direct them to their designated seating area.
• Assist guests with lost and found items.
• Monitor and manage guest lines, ensuring an orderly and efficient flow.
• Assist with lane assignments, shoe rentals, and scoring systems.
• Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
• Provide information about prize options and help guests make selections.
• Performs other related duties as necessary or assigned.

Required Skills

• Hospitality-minded attitude; friendly, outgoing, guest focused
• Able to take direction and work together as a team
• Work calmly and execute job duties effectively under pressure
• Possess basic math skills to comprehend proper handling of transactions.

Education & Experience

• Must be at least 18 years of age
• HS Diploma or GED certificate preferred
• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Previous experience in customer service or a similar role is preferred.
• Some locations may require Food Handler and State Alcohol Certifications

Physical Requirements

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times.
• Must be able to work in an environment with loud noise, flashing lights and repetitive motions.

Team Member Benefits

• Competitive Pay and Growth
• Team Member Perks - discounts on Movies, Attractions, and F&B!

Es Vedra Cinemas is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics