Redemption Desk

Es Vedra Cinemas; Baytown (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on Movies

Discounts on Attractions

Discounts on F&B

Job summary

Es Vedra Cinemas in Baytown, TX, is seeking a friendly Redemption Desk Attendant to help guests redeem arcade tickets for prizes and to provide excellent guest service.

You will verify points, maintain records, restock prizes, and assist with other arcade tasks in a busy, family-friendly venue.

Availability for holidays, nights, and weekends is required; a positive, team-oriented attitude helps you thrive in a lively environment.

Qualifications

• Availability to work during holidays, nights, and weekends.
• Must be at least 16 years of age.
• Able to work in a loud, flashing, and high-motion environment.

Responsibilities

• Greet guests and assist with redeeming arcade tickets for prizes.
• Provide information about prize options and help guests choose.
• Verify points using the redemption system and ensure correct rewards.
• Maintain a stocked and organized redemption counter.
• Restock prizes and display them attractively.
• Resolve guest issues to ensure satisfaction.
• Keep the redemption desk clean and safe.
• Support other arcade operations as needed.

Skills

Hospitality-minded attitude

Team player

Calm under pressure

Job description

About Us

Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.

Job Description

As a Redemption Desk Attendant at Es Vedra Cinemas, you will be responsible for assisting guests with redeeming points earned from arcade games for a variety of prizes. Your role will involve providing excellent guest service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.

Job Responsibilities

• Greet guests warmly and assist them with redeeming tickets for prizes.
• Provide information about prize options and help guests make selections.
• Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
• Maintain a well-organized and stocked redemption counter.
• Restock prizes as needed and ensure that all prizes are displayed attractively.
• Provide assistance and resolve issues to ensure guest satisfaction.
• Maintain cleanliness and organization of the redemption desk area.
• Ensure that the redemption area is free from hazards and obstacles.
• Assist with other tasks as needed to support overall arcade operations.

Required Skills

• Hospitality-minded attitude; friendly, outgoing, guest focused
• Able to take direction and work together as a team
• Work calmly and execute job duties effectively under pressure

Education & Experience

• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Must be at least 16 years of age
• Must be able to work in an environment with loud noise, flashing lights and repetitive motion

Physical Requirements

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times.
• Must be able to work in an environment with loud noise, flashing lights and repetitive motions
• Competitive Pay and Growth
• Team Member Perks - discounts on Movies, Attractions, and F&B!

Es Vedra Cinemas is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.