Red Hat Software Looking for Trainee – Associate Technical support Engineer at Remote

Red Hat Software; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as an Associate Technical Support Engineering Trainee and embark on a journey with a forward-thinking company renowned for its commitment to open source innovation. This exciting graduate trainee program offers hands-on training with leading technologies and products, including Red Hat Enterprise Linux and OpenShift. You will work closely with seasoned professionals, gaining invaluable experience in technical support while enhancing your soft skills. This role not only prepares you for a successful career in technical support but also opens the door to potential full-time opportunities. If you are passionate about technology and eager to learn, this is the perfect starting point for your career.

Qualifications

• Excellent communication skills and customer service focus are essential.
• Must have graduated within the last 2 years with a relevant degree.

Responsibilities

• Provide technical support to Red Hat enterprise customers globally.
• Diagnose problems, troubleshoot issues, and develop solutions.

Skills

Verbal Communication

Written Communication

Analytical Skills

Problem Solving

Customer Service

Team Collaboration

Technical Troubleshooting

Linux Basics

Containers

Kubernetes

Education

Bachelor's Degree in Engineering, Computer Science, or IT

Master's Degree in Computer Applications or Marketing and Communications

Tools

Red Hat Enterprise Linux

Red Hat Openshift Container Platform

Virtualization Tools

Remote Access Tools

Job description

About the job:
The Red Hat Global Support Services team is looking for an Associate Technical Support Engineering Trainee to join us. As part of our graduate trainee program, you’ll have the opportunity to work with leading open source developers to support new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform, Red Hat Storage, Virtualization, Clustering, Cloud, and Satellite, as well as soft skill training and technical troubleshooting. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs.

During this program, you will get an opportunity to get extensive training by our experts on Red Hat products and technologies along with the processes and workflows on providing enterprise support experience to our customers. Along with the technical training, you will also be trained on soft skills as well as customer handling skills which would help you grow as a support specialist.

The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.

What you will do:

1. Provide technical support to Red Hat enterprise customers.
2. Work with Red Hat enterprise customers across the globe on a 24×7 basis that requires one to work in different shifts periodically.
3. Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues.
4. Exceed customer expectations by providing outstanding customer service.
5. Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction.
6. Contribute to the global Red Hat knowledge management system while working on customer issues.
7. Collaborate with engineering, product management, and support management teams to prioritize customer requests.
8. Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools.

What you will bring:

1. Excellent verbal and written communication skills.
2. Good analytical and problem solving skills.
3. Ability to communicate and present ideas in a user-friendly way.
4. Focused on delivering remarkable and consistent customer experience.
5. Motivated and comfortable working in a team.
6. Ability and willingness to learn, adopt, and practice Red Hat Values and Competencies.
7. Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications.
8. Red Hat Certified Engineer (RHCE) certification.
9. Basic understanding of Linux, Containers, Kubernetes and open source.
10. Basic knowledge of TCP/IP networking and UNIX services and concepts.
11. Open source community contribution through projects is a plus.
12. Red Hat Certified Specialist in OpenShift Administration is a plus.