Red Hat Software Looking for Technical Support Engineer at Remote

Red Hat Software; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join an innovative team as an OpenShift Technical Support Engineer, where you'll provide high-level technical support and collaborate with top developers in the open-source community. This role offers a unique opportunity to work closely with strategic cloud partners like Microsoft and AWS, tackling complex challenges that impact enterprise customers. You'll engage in developing patches, troubleshooting using cutting-edge tools, and maintaining a commitment to exceptional customer experiences. If you're passionate about technology and eager to make a difference in a fast-paced environment, this position is perfect for you.

Qualifications

• 3+ years of experience as a support or development engineer for PaaS.
• Good understanding of Linux tools and experience with hosted applications.

Responsibilities

• Analyze upstream development against customer-reported defects.
• Use tools like Docker and Kubernetes to troubleshoot technical issues.
• Collaborate with development teams to resolve multi-vendor customer issues.

Skills

OpenShift

Linux

Docker

Kubernetes

cURL

Git

Wireshark

strace

Python

Node.js

Education

Bachelor's degree in a technical field

Tools

Docker

Kubernetes

Wireshark

cURL

Git

Job description

About the job:
The Red Hat Support Engineering team is looking for an OpenShift Technical Support Engineer to join us in India. In this role, you will help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You’ll work as part of a team dedicated to resolving issues quickly and efficiently. You will collaborate with our customers’ top developers, architects, DevOps engineers, and system administrators and assist our technical support engineers with complex and challenging issues. As an OpenShift Technical Support Engineer, you will also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat’s key strategic cloud partners like Microsoft and Amazon Web Services (AWS) to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.

What you will do:

1. Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases.
2. Analyze upstream development against current customer-reported defects and develop patches to resolve issues.
3. Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues.
4. Record customer interactions, including investigation, troubleshooting, and resolution of issues.
5. Work closely with Red Hat’s development engineering team and assist production support engineers and technical account managers.
6. Partner with Red Hat’s strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues.
7. Demonstrate considerable judgment in selecting methods and techniques to obtain solutions.
8. Maintain a commitment to providing the best experience possible for Red Hat’s customers.
9. Manage your workload to ensure that all customer issues are handled and resolved in a timely manner.
10. Assist in the development of comprehensive and reusable self-service solutions for future incidents.

What you will bring:

1. Bachelor’s degree in a technical field; engineering or computer science are a plus.
2. 3+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service.
3. 3+ years of experience with Linux or Unix operating systems.
4. Experience working with hosted applications or large-scale application deployments.
5. Experience with Docker, Kubernetes, Open vSwitch, Red Hat Middleware, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET.
6. Cisco Certified Network Associate (CCNA) certification is a plus.
7. Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark.
8. Solid development-level experience with multiple programming languages and experience writing patches or pull requests.
9. Upstream involvement in open source projects, like patches submitted for upstream inclusion, is a plus.
10. Excellent reading and writing skills in English; fluent English language skills are a plus.
11. Commitment to providing the best experience possible for Red Hat’s customers.
12. Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus.
13. Experience with AWS or Pivotal Cloud Foundry is a plus.