Red Hat Software Looking for Associate Technical Support Engineer at Remote

Red Hat Software; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading provider of enterprise open source software solutions as an Associate Technical Support Engineer. In this dynamic role, you'll leverage your Linux expertise to provide exceptional support to enterprise customers around the globe. You'll develop your technical skills while working closely with in-house engineers and developers, ensuring customer satisfaction through outstanding service. This is an exciting opportunity to be part of a forward-thinking company that values innovation and collaboration, helping clients navigate their digital transformation with cutting-edge technologies. If you're passionate about problem-solving and eager to make an impact, this role is perfect for you.

Qualifications

• 2+ years of Linux experience in the enterprise sector.
• Excellent troubleshooting skills and a passion for problem solving.

Responsibilities

• Provide technical support to Red Hat enterprise customers.
• Diagnose problems and troubleshoot customer issues effectively.
• Contribute to the global Red Hat knowledge management system.

Skills

Linux

Troubleshooting

Customer Service

Networking

Memory Management

Education

Red Hat Certified Engineer (RHCE)

Job description

About the job:
The Red Hat Global Support Services team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to provide support for our enterprise subscription customers. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and the internet. You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you’ll interact with as an Associate Technical Support Engineer are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

1. Provide technical support to Red Hat enterprise customers
2. Work with Red Hat enterprise customers across the globe on a 24/7 basis that requires you to work in different shifts periodically
3. Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
4. Exceed customer expectations by providing outstanding customer service
5. Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
6. Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring:

1. 2+ years of Linux experience in the enterprise sector
2. Excellent administration skills
3. Thorough knowledge of the Linux kernel, networking, and memory management
4. Excellent troubleshooting skills and a passion for problem solving and investigation
5. Ability to work with multiple priorities, take initiative, and maintain a customer-centric focus

About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.