MNJ Software Looking for Technical Support Specialist at Remote

MNJ Software; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic and rapidly growing IT services firm as a Technical Support Specialist, where your expertise will help businesses thrive. This role offers the chance to work on exciting projects, providing solutions to technology challenges and ensuring customer satisfaction. You will engage with a variety of clients, utilize your technical skills in web hosting and content management systems, and contribute to a collaborative team environment. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you to shine in a supportive and innovative workplace.

Qualifications

• 2-6 years of experience in the web hosting industry.
• Bachelor’s degree in Business, Marketing, or related field.

Responsibilities

• Solve technology issues for customers via a ticketing system.
• Install and maintain content management systems like WordPress.
• Troubleshoot website performance issues.

Skills

Web Hosting Experience

cPanel Knowledge

SSH and Command-Line Skills

Email and Weblogs Interpretation

DNS Knowledge

Mod_Security Knowledge

PHP Applications Knowledge

Web Errors Troubleshooting

Email Errors Troubleshooting

CloudLinux Knowledge

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Related Discipline Degree

Tools

WordPress

Drupal

Joomla

cPanel Scripts

Job description

About Us

Energize your career with one of Information Technology’s fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading IT companies, MNJ SOFTWARE is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

MNJ SOFTWARE is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match.

MNJ SOFTWARE offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.

Job Details

MNJ SOFTWARE is looking for talented individuals who are interested to be part of “Our” journey to build a best-in-class organization, driving to deliver real results to global businesses, ensuring a level of certainty no other firm can match.

As a Technical Support Specialist at MNJ SOFTWARE, you will participate in design, development and implementation of architectural deliverables of custom projects and products. The role includes working closely with leads, testers, customers, project/product managers and designers.

JobID: J0183

Title: Technical Support Specialist

Experience: 2-6 yrs

Job Type: Permanent / Contract [Depends on Project Needs or C2H]

Position Type: Full time [Monday – Friday]. Employees are required to have flexibility to work any of our 9-hour shift schedules during our normal business hours of (6am – 10pm IST) or (6pm to 6am IST). It may be necessary, given the business need, to work occasional overtime [unpaid].

Qualification: Bachelor’s degree in Business, Marketing or a related discipline.

Technical/Functional Skills:

1. Must have experience working in the web hosting industry.
2. Intimate knowledge of cPanel, how it works and how to fix errors with it.
3. Excellent SSH and command-line skills.
4. Ability to interpret email and weblogs.
5. Knowledge of DNS.
6. Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc.
7. Driven to be the best and you have examples to prove it.

Roles & Responsibilities:

1. Solve customers' technology issues and communicate with them via a ticketing system (email).
2. Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
3. Review email logs, determine why an error is happening, and solve it.
4. Troubleshoot why a website is slow or not loading.
5. Handle migrations from external providers to our servers.
6. Ensure the migrations are completed successfully with no errors or issues.
7. Work with cPanel scripts to tweak settings or fix accounts.
8. Provide customers with a “WOW!” experience.

Personal Attributes:

1. Must be Analytical and possess good problem-solving capabilities.
2. Independent thinker.

Languages: English is the working language of this post. Fluency in oral and written English is required.

Note: We’re an Equal Opportunity Employer: You will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

No Fee: THE MNJ SOFTWARE DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING).