Recruitment Specialist III

Tekton Research; Oklahoma City (OK); On-site; USD 50,000 - 65,000; Full time

Job summary

Tekton Research in Oklahoma City, OK, is seeking a Recruitment Specialist III to join our clinical operations team. You will drive recruitment and retention through telephone pre-screening, outreach to providers, and maintaining accurate study data in Clinical Conductor.

The role requires strong communication, organization, and customer service skills, with hands-on experience in a clinical research or medical office setting. This is an on-site position in Oklahoma City.

Qualifications

• Proven experience in a clinical research or medical office environment.
• Strong written and verbal communication with regular status updates.
• Excellent customer service and phone etiquette.
• Ability to multitask and work independently in a collaborative team.

Responsibilities

• Demonstrate knowledge of protocols, FDA regulations, and GCP.
• Support study enrollment strategies and community outreach.
• Conduct pre-screening calls to determine eligibility.
• Maintain patient lists and screening visits in Clinical Conductor.
• Return patient calls within 24–48 hours and coordinate with providers.

Skills

Microsoft Office

Communication skills

Customer service

Organizational skills

Time management

Education

3+ years in clinical research or medical office setting

Job description

Tekton is looking for a patient Recruitment Specialist III to join our team in Oklahoma City, Oklahoma!

Reports to:

Recruitment Manager

Job Description:

• Demonstrate knowledge of Protocols including inclusions/exclusions, effects and side effects of medications and Good Clinical Practices and FDA regulations.
• Support the design of special strategies to help drive study enrollment.
• Drive recruitment and retention through:
• Effective pre-screening of potential volunteers via telephone using prepared questionnaires to determine preliminary eligibility for study participation.
• Create and maintain study and indication specific call lists within Clinical Conductor
• Accurately maintain Clinical Conductor database with patient information and scheduled screening visits.
• Return all phone calls to interested patients within 24 to 48 hours.
• Serve as a voice to the site through community and physician outreach.
• Help to identify and attend opportunities within the community both for specific studies and general clinical research/Tekton Research awareness.
• Establish and maintain effective communication with providers. Facilitate conversations with local physicians to encourage referrals into recruiting studies.
• Track all outreach activities and responses within Clinical Conductor.
• Other duties as assigned

Required Skills/Abilities:

• Knowledge of Microsoft Office
• Strong written and verbal communication skills – must communicate with clinical operations manager, coordinators, and support staff regularly with status reports
• Excellent customer service and phone etiquette
• Organizational and time-management skills, with the ability to multitask and work independently.
• Ability to work in a collaborative environment.

Education and Experience:

• 3+ years of previous experience in a clinical research or medical office setting including call center or customer service that provides the knowledge, skills, and abilities to perform the job or equivalent combination of education, training, & experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.