Kids Club Supervisor - Recreation (Full Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 30,299 - 43,154; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off/sick time

401(k) plan with company match

Job summary

Terranea Resort in Rancho Palos Verdes, California, seeks a Recreation Supervisor to oversee and enhance our recreational offerings. This role requires creating unique events and ensuring guest satisfaction while providing privacy and safety.

Ideal candidates will possess at least 2 years of hospitality experience, strong organizational skills, and a focus on event programming. Join our dynamic team and enjoy a range of benefits including medical, dental, vision, and a 401(k) plan with company match.

Qualifications

• Minimum 2 years of related experience in event programming and hospitality.
• Strong business aptitude and detail-oriented with the ability to manage multiple projects.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise, train, and inspect the performance of the Recreation Staff.
• Create and execute indoor and outdoor guests’ activity games/functions.
• Develop schedules for resort activities that flow with off-site transportation.

Skills

Event programming

Hospitality

Communication

Problem solving

Organizational skills

Collaboration

Education

Bachelor’s degree in recreation, hospitality, tourism or event planning

Job description

Supervise, train and inspect the performance of the Recreation Staff, ensuring that all procedures and activities are completed appropriately. Assist with arranging, executing and supervising all indoor and outdoor guests’ activity games/functions, while providing privacy and safety.

Responsibilities

• Create activities that focus on the surrounding landscape, the history of our community and artistic expression.
• Create unique events that provide convivial conversations and experiences.
• Communicate daily with all resort staff to exchange ideas, information, and opinions to formulate programs, arrive jointly at decisions, conclusions and solutions.
• Must be able to converse and professionally attend to high‑profile clientele such as celebrities, CEOs, and influencers while upholding strict confidentiality.
• Maintain complete knowledge of all recreation offerings and be able to clearly articulate them to guests.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Act as a main contact for all vendors and maintain positive relationships.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints to ensure guest satisfaction.
• Stay updated on local events and happenings as they pertain to activities.
• Work with Experience Planners and Concierge to ensure accurate reservations and booking processes.
• Be a proactive seller of resort activities and research potential new resort offerings.
• Execute group team‑building and activity events.
• Be an ambassador of all recreation programs.
• Work with the marketing team to create activity marketing materials and promotions.
• Maintain all aspects of the FareHarbor reservations system.

Additional Duties & Responsibilities

• Develop scheduling for resort activities that flows with off‑site transportation.
• Collaborate with valet team to organize off‑site transportation.
• Create and update SOPs for new activities and procedures.
• Analyze resort activities prices, transportation expenses, and labor costs to ensure resort activities are priced appropriately.
• Interview new candidates for Activities Leaders.
• Maintain the Training Manual and train all new team members.
• Help create the weekly schedule for associates.
• Supervise all of the Activities Leaders. Conduct monthly check‑ins to make sure that each associate feels appreciated and understood. Use what is said in these check‑ins to assist each Activities Leader to attain their career goals.
• Flexibility with other aspects of the Resort Activities team upon request of supervisors.
• Flexibility with other services not pertaining to guest services, but dealing with the resort.
• Problem solving at a fact‑paced, high level to ensure guest satisfaction.
• Experience working with kids in a professional and elevated setting is a plus.
• Retail experience is not required but a plus.
• Able to handle tools and configure general building.

Qualifications

• Minimum 2 years of related experience in event programming and hospitality with a proven track record of leading a professional, efficient, high‑quality, service‑oriented operation.
• Must have a strong business aptitude.
• Must be highly organized, detail oriented, able to handle multiple concurrent projects and independently identify and solve key business problems.
• Excellent communication skills (written + verbal).
• Strong attention to detail, accuracy and organizational skills are of the highest importance.
• Ability to collaborate across many levels and departments.
• Bachelor’s degree in recreation, hospitality, tourism or event planning preferred.
• Experience working with kids required.

Compensation

Base Pay Start Rate: $26.66/Hr.

We offer a competitive benefit package for full‑time, regular team members that includes group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!