Recreation Membership Specialist - Flexible Hours

City of Maricopa; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Maricopa is seeking a friendly Membership Services Associate to support daily facility operations, greeting members, processing registrations and payments, and guiding members through membership options. You will assist instructors, maintain clean recreation spaces, and enforce rules to ensure a safe, welcoming environment for all ages.

You will work under supervision with flexible hours, including weekends and holidays, and may be assigned to other facilities as needed.

Qualifications

• Must be at least sixteen (16) years of age or older.
• Position requires working flexible hours and availability for weekend, evening and holiday work.
• CPR certification and First Aid certification must be obtained within six (6) months of hire.
• Previous customer service experience.
• Previous cash handling experience.
• Previous Public Sector or Recreation experience.

Responsibilities

• Assists with daily facility operations, including greeting members and guests and completing check-in procedures and membership package transactions.
• Maintain a professional, positive and helpful manner.
• Provide membership tours; recommend appropriate membership options based on guest needs; and accurately process memberships and payments.
• Help ensure a safe, welcoming environment where children, families, and individuals of all ages feel comfortable.
• Assist Instructors with administrative duties, classes, and participants.
• Organize and maintain the fitness area, including machines, equipment, and floors to ensure safety and cleanliness standards are met.
• Guide and counsel facility patrons and program participants on park, facility, and program rules, equipment care, and acceptable conduct in a helpful and positive manner.
• Assist with opening and closing recreational facilities and parks within the City of Maricopa, following the correct procedures.
• May act as Manager on Duty during the opening and closing of recreation facilities, and parks within the City of Maricopa.
• Work at the Service Desk, including answering phones, taking registrations, booking facility rentals and processing payments without assistance, seeking help from other Recreation Aides, Recreation Services Lead, Recreation Services Specialist, or Recreation Coordinator when needed.
• Issue credits and refunds if necessary, exercising the ability to do so.
• Ability to activate and execute the Emergency Action Plan.
• Monitor the proper and safe use of program facilities by the general public.
• Respond to complaints, inquiries, and information requests.
• Complete and report accident or injury forms occurring in the assigned area.
• Assist with daily housekeeping duties.
• May be rotated or transferred to other facilities and/or assignments based on department or seasonal needs.
• Employees may occasionally be required to perform related duties while temporarily filling in for other Recreation positions.
• Other duties as assigned.

Skills

Customer service

Cash handling

Bilingual skills

Public sector recreation experience

Job description

City of Maricopa is seeking a friendly Membership Services Associate to support daily facility operations, greeting members, processing registrations and payments, and guiding members through membership options. You will assist instructors, maintain clean recreation spaces, and enforce rules to ensure a safe, welcoming environment for all ages.

You will work under supervision with flexible hours, including weekends and holidays, and may be assigned to other facilities as needed.