Recreation Assistant

City of Flagstaff; Flagstaff (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

City of Flagstaff is seeking a Fitness Center Front Desk team member to welcome members and guests, handle check-ins, memberships and class registrations. A strong focus on service, communication and a positive attitude is essential.

The role includes supervising Kids Club for children 6 months to 11 years, with activities designed to be safe, fun and engaging in a friendly environment while parents use facility amenities.

Qualifications

• Six months of customer service experience in a recreation or similar setting.
• First aid and CPR certifications required for all positions.
• Babysitters certification and licensed childcare provider credentials preferred.

Responsibilities

• Provide excellent customer service to members, guests and staff.
• Manage check-ins, memberships and class registrations.
• Open/close facility and maintain lobby and spaces.
• Assist with program setup and break down for events and classes.
• Maintain accurate records and assist with clerical tasks.
• Oversee Kids Club care for children 6 months to 11 years.

Skills

Customer service

Communication

Multitasking

Public interactions

Education

First aid & CPR certifications

Babysitters certification

Licensed childcare provider certification

Job description

As a Fitness Center Front Desk team member, you will serve as the first point of contact for members and guests, creating a welcoming and professional environment. Responsibilities include managing check-ins, memberships, and class registrations, as well as handling basic administrative tasks. This role requires excellent customer service and communication skills, the ability to multitask in a fast-paced setting, and confidence in addressing member questions and concerns in person and by phone. Front desk staff also help maintain a clean and organized lobby, support trainers and management as needed, and play a key role in delivering a positive, motivating experience that helps members feel supported throughout their fitness journey. The second major component of this role is our Kids Club. This program is designed to allow parents the flexibility to utilize the facility while their children are cared for by our team. We take children aged 6 months to 11 years. Candidates should be comfortable overseeing children in a friendly, playful environment for up to 5 hours at a time.

• Provides excellent customer service to both internal and external customers
• Arrives to scheduled facility on time and in proper uniform or attire
• Opens and/or closes the facility as needed
• Monitors the condition of the recreation facility or program space and equipment
• Assists customers in checking in and out
• Distributes, collects and properly stores recreation equipment
• Maintains facility or program space set up such as chairs, tables, TV, audio, electronic equipment, fitness floor, etc.
• Performs basic custodial duties in order to maintain a clean recreation facility such as sweeping, mopping, dusting, sanitizing, disposing of litter and stocking supplies
• Suggests ideas for program and/or facility development
• Sets up and breaks down equipment for classes, meetings and/or special events
• Communicates with general public, program participants, parents and volunteers to explain program policies, procedures and activities
• Collects money for facility-based programs and makes correct change
• Performs various clerical duties utilizing standard office equipment including answering incoming calls, taking and transmitting messages, data entry and word processing
• Maintains accurate written records of accidents and incidents that occur in recreation facilities or special events and notifies supervisor
• Keeps accurate recording of time worked
• Performs related duties as assigned

Childcare

• Provides care to infants, toddlers and young children while primary caregiver is using the Recreation facility.

MINIMUM REQUIREMENTS

• Must be 16 years of age or older

DESIRED EXPERIENCE AND TRAINING

• Six (6) months of customer service experience in an environment such as retail, hospitality, food service or recreation (all positions)
• Current first aid and CPR certifications (all positions)

Childcare

• American Red Cross Babysitters certification
• Previous or current certification as licensed childcare provider
• Experience providing childcare or babysitting services for multiple children at once

OTHER REQUIREMENTS

• Regular attendance is an essential function of this job to ensure continuity
• Ability to work flexible schedules, split shifts, evenings, weekends and holidays as needed to facilitate public recreation programs
• Ability to work special events
• Hepatitis B vaccination initiated within one (1) month of employment and completed within one (1) year (Aquatics, site supervisor, arena managers)
• Pre-employment background verification includes fingerprints for all recreation employees and for Aquatics employees a drug and alcohol screening
• Ability to use household chemicals for general cleaning purposes
• Required to obtain and wear proper uniforms as needed (Scorekeeper)

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!