Recreation Front Desk & Reservations Specialist

Fargo Park District; Fargo (ND); On-site; USD 17,000 - 22,000; Part time

Job summary

The Fargo Parks Sports Center is seeking a friendly Customer Service Representative to greet guests, provide information, and support daily operations in a fast-paced recreation setting.

The role requires handling admissions, rentals, and purchases, managing reservations, and responding to inquiries while enforcing safety guidelines and keeping the front desk welcoming. Evening and weekend availability is required with occasional early mornings.

Qualifications

• Previous customer service, recreation, hospitality, or front desk experience.
• Experience with reservation or point-of-sale systems.
• Experience working with youth, families, or community recreation programs.

Responsibilities

• Welcome and greet guests at the facility front desk.
• Answer phone calls and respond to customer inquiries professionally.
• Direct guests to appropriate spaces, programs, and services within the facility.
• Provide information about facility amenities, activities, and policies.
• Process POS transactions, including admissions, rentals, and purchases.
• Create and manage reservations for facility spaces and programs.
• Monitor and coordinate open play times and facility usage schedules.
• Respond to customer emails in a timely and professional manner.
• Check in with user groups and facility renters to ensure reservations and activities run smoothly.
• Assist with birthday party check-ins and other reserved events.
• Monitor the indoor playground and other designated activity areas.
• Enforce facility rules and safety guidelines in a respectful and consistent manner.
• Maintain a clean, organized front desk and guest service area.
• Perform other duties and special projects as assigned.

Skills

Customer service

Front desk

Reservations

POS transactions

Youth/family engagement

Tools

POS systems

Reservation software

Job description

The Fargo Parks Sports Center is seeking a friendly Customer Service Representative to greet guests, provide information, and support daily operations in a fast-paced recreation setting.

The role requires handling admissions, rentals, and purchases, managing reservations, and responding to inquiries while enforcing safety guidelines and keeping the front desk welcoming. Evening and weekend availability is required with occasional early mornings.