Recreation Center Guest Services Specialist

Garner; Garner (NC); On-site; USD 47,000 - 57,000; Full time

Job summary

Town of Garner is seeking a Recreation Customer Service Specialist to join the Parks, Recreation & Cultural Resources Department. The role supports operations at the Garner Recreation Center, handling front desk duties, memberships, registrations, and facility rentals with a strong focus on accurate records and customer service.

The position requires attention to detail, effective communication, and the ability to manage cash receipts.

Qualifications

• High school diploma or equivalent.
• Customer service or administrative experience.
• CPR and/or First Aid certification; or the ability to obtain the certification within 12 months of employment.

Responsibilities

• Greets visitors and answers information requests at the front desk.
• Processes memberships, day passes, program registrations, and facility rentals.
• Maintains accurate records and reconciles fees; processes receipts and daily deposits.
• Enforces facility rules, safety policies, and equipment usage.
• Sets up/tears down furniture and equipment for events and programs.
• Registers patrons in the RecDesk software and prepares reports as needed.
• Performs related tasks to support operations at the recreation center.

Skills

Customer service

Administrative support

CPR/First Aid

Education

High school diploma

Job description

Town of Garner is seeking a Recreation Customer Service Specialist to join the Parks, Recreation & Cultural Resources Department. The role supports operations at the Garner Recreation Center, handling front desk duties, memberships, registrations, and facility rentals with a strong focus on accurate records and customer service.

The position requires attention to detail, effective communication, and the ability to manage cash receipts.