Recreation Center Member Services & Programs Specialist

Town of Garner, NC; Garner (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Town of Garner, NC is seeking a creative, energetic parks and recreation professional to join the Parks, Recreation & Cultural Resources Department to support operations at the Garner Recreation Center.

The role handles the front desk, memberships, program registrations, facility rentals, and customer inquiries, while maintaining records and processing payments. Strong communication, attention to detail, and independent work are essential.

Qualifications

• High school diploma or equivalent.
• Customer service or administrative experience.
• A CPR and/or First Aid certification; or the ability to obtain the certification within 12 months of employment.

Responsibilities

• Monitors the front desk; greets visitors and provides information.
• Processes memberships and day passes; assists with program registrations.
• Collects fees and issues receipts; reconciles cash and prepares daily deposits.
• Monitors admittance and membership status; enforces facility rules and safety.
• Schedules rentals and processes rental paperwork; explains policies and fee schedules.
• Sets up and tears down gym and event spaces; assists with equipment as needed.
• Responds to complaints and questions, escalating when needed.

Skills

Customer service

Administrative duties

Effective communication

Problem solving

Education

High school diploma or equivalent

Tools

RecDesk software

Job description

Town of Garner, NC is seeking a creative, energetic parks and recreation professional to join the Parks, Recreation & Cultural Resources Department to support operations at the Garner Recreation Center.

The role handles the front desk, memberships, program registrations, facility rentals, and customer inquiries, while maintaining records and processing payments. Strong communication, attention to detail, and independent work are essential.