Recreation Center Guest Services & Programs Assistant

City of O’Fallon; O’Fallon (MO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

FSAs

Wellness incentive program

Onsite fitness facilities

Zen and lactation rooms

Job summary

The City of O’Fallon, Missouri, at the Renaud Center, seeks a Recreation Assistant to deliver exceptional customer service and support daily administrative and operational tasks. The role emphasizes interaction with residents and guests in a fast-paced public facility.

The successful candidate will handle registrations, memberships, payments, and program support, working with a team to ensure the center runs smoothly and safely while maintaining accurate records and welcoming guests.

Qualifications

• Associate degree in Recreation, Business Administration, or related field, or an equivalent combination of education and experience.
• 1–3 years of experience in customer service, recreation, administrative support, or related field.
• Valid Missouri driver's license or ability to obtain one.
• CPR certification or ability to obtain certification upon hire.
• Availability to work early mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Provide excellent customer service by answering telephones, greeting visitors, and assisting patrons.
• Register participants for recreation programs and collect associated fees.
• Process facility rental reservations.
• Manage all aspects of memberships, including new memberships, renewals, cancellations, and account updates.
• Supervise part-time Recreation Assistants by providing training, direction, and quality checks, as assigned.
• Receive payments, prepare deposits, and reconcile daily cash reports.
• Maintain accurate membership records and databases.
• Prepare and mail membership renewal correspondence.
• Monitor and maintain office supply inventory.
• Assist Recreation Specialists with recreational programs and special events.
• Open and close the Renaud Center.
• Perform other related duties as assigned.

Skills

Customer service

Office administration

Cash handling

Computer skills

Communication

Education

Associate degree in Recreation or related field

Job description

The City of O’Fallon, Missouri, at the Renaud Center, seeks a Recreation Assistant to deliver exceptional customer service and support daily administrative and operational tasks. The role emphasizes interaction with residents and guests in a fast-paced public facility.

The successful candidate will handle registrations, memberships, payments, and program support, working with a team to ensure the center runs smoothly and safely while maintaining accurate records and welcoming guests.