Recreation Assistant-FT

City of O’Fallon; O’Fallon (MO); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

FSAs

Wellness incentive program

Onsite fitness facilities

Zen and lactation rooms

Job summary

The City of O’Fallon, Missouri, at the Renaud Center, seeks a Recreation Assistant to deliver exceptional customer service and support daily administrative and operational tasks. The role emphasizes interaction with residents and guests in a fast-paced public facility.

The successful candidate will handle registrations, memberships, payments, and program support, working with a team to ensure the center runs smoothly and safely while maintaining accurate records and welcoming guests.

Qualifications

• Associate degree in Recreation, Business Administration, or related field, or an equivalent combination of education and experience.
• 1–3 years of experience in customer service, recreation, administrative support, or related field.
• Valid Missouri driver's license or ability to obtain one.
• CPR certification or ability to obtain certification upon hire.
• Availability to work early mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Provide excellent customer service by answering telephones, greeting visitors, and assisting patrons.
• Register participants for recreation programs and collect associated fees.
• Process facility rental reservations.
• Manage all aspects of memberships, including new memberships, renewals, cancellations, and account updates.
• Supervise part-time Recreation Assistants by providing training, direction, and quality checks, as assigned.
• Receive payments, prepare deposits, and reconcile daily cash reports.
• Maintain accurate membership records and databases.
• Prepare and mail membership renewal correspondence.
• Monitor and maintain office supply inventory.
• Assist Recreation Specialists with recreational programs and special events.
• Open and close the Renaud Center.
• Perform other related duties as assigned.

Skills

Customer service

Office administration

Cash handling

Computer skills

Communication

Education

Associate degree in Recreation or related field

Job description

Recreation Assistant

City of O'Fallon, Missouri – Renaud Center

Salary: $23.56 per hour

The City of O'Fallon is seeking a customer-focused, organized, and dependable Recreation Assistant to join the Parks and Recreation team at the Renaud Center. This position plays a key role in providing exceptional customer service while supporting the daily administrative and operational functions of the facility. The ideal candidate enjoys working with the public, thrives in a fast-paced environment, and is committed to delivering outstanding service to residents and guests.

Essential Duties and Responsibilities

• Provide excellent customer service by answering telephones, greeting visitors, and assisting patrons.
• Register participants for recreation programs and collect associated fees.
• Process facility rental reservations.
• Manage all aspects of memberships, including new memberships, renewals, cancellations, and account updates.
• Supervise part-time Recreation Assistants by providing training, direction, and quality checks, as assigned.
• Receive payments, prepare deposits, and reconcile daily cash reports.
• Maintain accurate membership records and databases.
• Prepare and mail membership renewal correspondence.
• Monitor and maintain office supply inventory.
• Assist Recreation Specialists with recreational programs and special events.
• Open and close the Renaud Center.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

Successful candidates will possess:

• Knowledge of modern office practices, procedures, and equipment.
• Knowledge of customer service principles and department policies.
• Basic mathematical and cash-handling skills.
• Proficiency with computers and job-related software.
• Strong organizational, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• The ability to interact professionally and courteously with the public, coworkers, and vendors.
• The ability to manage multiple tasks while maintaining attention to detail.

Minimum Qualifications

• Associate degree in Recreation, Business Administration, or a related field, or an equivalent combination of education and experience.
• One (1) to three (3) years of experience in customer service, recreation, administrative support, or a related field.
• Valid Missouri driver's license or the ability to obtain one.
• CPR certification or the ability to obtain certification upon hire.
• Availability to work early mornings, evenings, weekends, and holidays as needed.

Benefits

The City of O'Fallon is committed to supporting the health, wellness, and financial security of its employees through a comprehensive benefits package.

Health & Wellness

• Medical, Dental, and Vision Insurance
• Employer-paid Accident and Life Insurance
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Accounts (FSAs)
• Optional Pet Insurance
• Wellness incentive program
• Onsite fitness facilities
• Discounted membership to the Renaud Fitness & Aquatic Center
• Employee Assistance Program (EAP)
• Identity Theft Protection

Paid Time Off

• Three (3) weeks of vacation for new employees
• Eleven (11) paid holidays
• One (1) personal holiday
• Paid sick leave
• Extended illness leave for personal or family care
• Select City facilities also feature designated Zen and lactation rooms to support employee wellness.

Retirement & Professional Development

• Missouri LAGERS L-6 Pension Plan
• 457(b) Deferred Compensation Retirement Plan
• Tuition reimbursement to support continued education and professional growth

Why Join the City of O'Fallon?

At the City of O'Fallon, you'll have the opportunity to make a positive impact on the community while working alongside a dedicated team committed to exceptional public service. We value professionalism, collaboration, and innovation, and we strive to create an environment where employees can grow personally and professionally.

The City of O'Fallon is an Equal Opportunity Employer and participates in E-Verify.