Recreation & Beach Operations Supervisor

The Ritz-Carlton Hotel Company, L.L.C.; Naples (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Naples, FL is seeking a dedicated Manager to assist with pool and beach operations, ensuring daily upkeep, maintenance and the smooth operation of cabana units.

You will model exemplary service behavior for guests and team members while driving departmental strategies toward guest satisfaction and financial performance. You will lead and coach direct reports, coordinate with vendors, and help develop programs, events and activities that enhance the guest

Qualifications

• High school diploma or GED; 1 year experience in the recreation/health club operations or related professional area.
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.

Responsibilities

• Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Schedules events, programs, and activities, as well as the work of others.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports the management of outside vendors including water sports and scuba.
• Assists with managing group activities including sand painting, bon fires, and team building events.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).
• Assists with managing pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the performance appraisal system process, giving feedback when needed.
• Coordinates training activities for employees in department.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Education

High school diploma or GED

2-year degree in Health Education, Physical Education, Hotel and Restaurant Management, or related major

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Naples, FL is seeking a dedicated Manager to assist with pool and beach operations, ensuring daily upkeep, maintenance and the smooth operation of cabana units.

You will model exemplary service behavior for guests and team members while driving departmental strategies toward guest satisfaction and financial performance. You will lead and coach direct reports, coordinate with vendors, and help develop programs, events and activities that enhance the guest