Recreation Assistant Guiding Manager

First-Light-Resorts-LL; California; Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

401K with company match

Housing and meals available

Descripción de la vacante

First-Light-Resorts-LL in California is seeking an Assistant Guided Recreation Manager to deliver exceptional hospitality and oversee guest services at Yosemite-area lodges.

You will lead front desk operations, coordinate guided and unguided recreation, and support the Recreation team with vehicle upkeep, safety, and guest relations in a remote outdoor setting.

Formación

• Minimum one year of prior work experience in Front Desk or other customer service; hospitality leadership preferred.
• Experience with tour booking systems is a plus.
• Strong written and verbal communication skills; detail-oriented and reliable.
• Ability to work in a rural/remote environment and adapt to a fast-paced setting.

Responsabilidades

• Provide guests with respect, compassion, and top-tier service.
• Assist guests with requests/complaints and after-hours support.
• Supervise Naturalist Guides and ensure vehicle cleanliness and safety.
• Coordinate with the Recreation team for activities and maintenance tasks.
• Maintain guest relations and participate in department goal setting.

Conocimientos

Guest service

Front desk

Reservations

Multitasking

Communication

Educación

High School Diploma or GED

College degree preferred

Herramientas

Tour booking systems

Computer skills

Descripción del empleo

COMPENSATION: Starting at $23.00 per HourSNAPSHOTA hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.IS THIS THE RIGHT JOB FOR ME?Do you love making people happy and being part of a diverse team?Have a strong work ethic and a positive attitude?Enjoy the outdoors and living in a remote, nature-filled setting?Want to gain Recreation and guest service experience — with room to grow if you excel?If that sounds like you, this might be the perfect role.ABOUT USWe are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an Assistant Guided Recreation Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.WHY YOU’LL LOVE IT HERECompetitive pay and benefitsSupportive, inclusive team cultureKnowledgeable coworkers who share expertise and guidanceWork where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days offWHAT WE OFFERPaid time offHealthcare benefits available within 90 days401K eligible with company match after 1 yearRegular work schedule with specific days offIf living in lodge-owned housing, room & board available for fixed weekly costWHAT YOU WILL DO (JOB SUMMARY)We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. Having a background in Outdoor Experiential Education and Wilderness Medicine is preferred. We welcome career-oriented candidates.You’ll thrive in this role if you:Enjoy helping guests and creating a welcoming environmentAre reliable, detail-oriented and organizedCan balance multiple tasks while maintaining exceptional guest service and safety standardsWork well independently and as part of a supportive teamKEY RESPONSIBILITIESProvide our guests with respect, compassion, and the best in serviceExcellent written, verbal, and computer skillsAssist guest with requests and/or complaints after regular office hoursProvides direction and oversight to Naturalist GuidesEnsure Naturalist Guides maintain cleanliness standards for tour vehiclesWorks to maintain tour vehicle and equipmentStocks and cleans guide supply areaParticipate in department strategy discussions and determination of goals and prioritiesUses best judgement and follows Recreation Emergency Action Plan in absence of Recreation ManagerMaintains guest relations by providing information to visitors and arranging guided and unguided recreation activitiesWorks with Recreation team to maintain cleanliness in Recreation AreasWorks with Recreation Manager to coordinate vehicle maintenanceComplete department/shift checklists and/or reportsCommunicate professionally at all times with all staff and managementSupport team members and interns while fostering a positive work environmentWork safely, address/report safety issues, and use proper personal protective equipmentComply with work shift schedules and break requirementsPerform other duties as assigned, including additional lodge support as neededEDUCATION & EXPERIENCEHigh School Diploma or GED; college degree a plusMinimum one-year prior work experience in Front Desk or other customer service; hospitality leadership preferredExperience successfully living/working in rural/remote environment preferredMust possess a valid and clear driver’s licenseMust pass a mandatory pre-employment and random Drug and Alcohol screeningsCOMPETENCIES/REQUIRED SKILLS AND ABILITIESStrong guest service and hospitality focusPrior front desk/reservations or similar experiencePrior experience with tour booking systemsAbility to establish priorities, work independently, and proceed with objectives without supervisionMust have excellent written and verbal communication skillsReliable, dependable and punctualWorks well as part of a team and supports othersDetail-oriented with good organizational skillsFollows company policies, procedures and safety standardsAdheres to food handling and sanitation requirementsCommunicates appropriately, supportively and professionallyAdaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced settingDemonstrates good judgment, integrity, honesty and professionalismPositive attitude and willingness to learn and growLeading a healthy, balanced, drug-free lifestyleWORK ENVIRONMENT AND PHYSICAL DEMANDSThe physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standardsFrequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairsAbility to stand and move continuouslyLifting up to 50 pounds and moving carts weighing 300 poundsWorking with required chemicals and PPEShifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when neededNOTEWe are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.