Front Desk Night Audit

First Light Resorts; California; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Sick pay

Healthcare benefits

401K

Regular schedule

Lodge housing available

Job summary

First Light Resorts in Yosemite area seeks a friendly Front Desk Attendant to deliver memorable guest experiences and handle check-ins, reservations, and guest needs. You will work daytime and overnight shifts, supporting a welcoming environment for guests in a remote, nature-filled setting.

Ideal candidates have 1+ year in Front Desk or hospitality, strong communication, and a track record of guest satisfaction. Benefits include healthcare, sick pay, 401K, and lodge housing options.

Qualifications

• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred.
• Experience living/working in rural/remote environments is a plus.
• Strong guest service and hospitality focus; professional communication.

Responsibilities

• Provide guests with respect, compassion, and top-level service.
• Manage check-ins and check-outs; issue and replace guest keys as needed.
• Post charges to Opera Cloud PMS and handle guest requests after hours.
• Communicate professionally with staff and management; support team members.
• Maintain safety standards and assist with shift checklists and reports.

Skills

Front Desk Experience

Guest Service

Property Management System

Communication Skills

Time Management

Team Player

Education

High School Diploma or GED

College degree preferred

Tools

Opera Cloud

Job description

Job Details: Job Location: Yosemite CA - Yosemite National Park, CA 95321, Salary Range: $20.00 - $20.00 Hourly, COMPENSATION: Starting at $18.50 per Hour

SNAPSHOT

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?
• Have a strong work ethic and a positive attitude?
• Enjoy the outdoors and living in a remote, nature-filled setting?
• Want to gain Front Desk, Night Audit and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits
• Supportive, inclusive team culture
• Knowledgeable coworkers who share expertise and guidance
• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• Sick pay in first year; paid time off thereafter
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off
• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

We are looking for a warm and friendly individual with high standards who enjoys creating memorable experiences and providing exceptional guest service. Ideal candidates have prior experience in guest service, Front Desk, Reservations, problem solving, and guest recovery. They have been top performers in their previous roles and are excited to help make a place like the Lodge even more special for our guests. We welcome career-oriented candidates.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment
• Are reliable, detail-oriented and organized
• Can balance multiple tasks while maintaining exceptional guest service and safety standards
• Work well independently and as part of a supportive team

QUALIFICATIONS: KEY RESPONSIBILITIES

• Provide our guests with respect, compassion, and the best in service
• Work both during standard business hours (three days a week) and overnight (two nights a week)
• Excellent written, verbal, and computer skills
• Assist guest switch requests and/or complaints after office hours
• Handle check-ins/check-outs and make or provide guest room keys for lost/locked out guest
• Post charges to the Property Management System (Opera Cloud)
• Handle lost and found items utilizing the established guidelines and procedures
• Complete department/shift checklists and/or reports
• Communicate professionally at all times with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely, address/report safety issues, and use proper personal protective equipment
• Comply with work shift schedules and break requirements
• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred
• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Strong guest service and hospitality focus
• Prior front desk/reservations or similar experience
• Prior experience with Property Management Systems
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Must have excellent written and verbal communication skills
• Reliable, dependable and punctual
• Works well as part of a team and supports others
• Detail-oriented with good organizational skills
• Follows company policies, procedures and safety standards
• Adheres to food handling and sanitation requirements
• Communicates appropriately, supportively and professionally
• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting
• Demonstrates good judgment, integrity, honesty and professionalism
• Positive attitude and willingness to learn and grow
• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards

Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

Ability to stand and move continuously

Lifting up to 50 pounds and moving carts weighing 300 pounds

Working with required chemicals and PPE

Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.