Housekeeping Manager

First-Light-Resorts-LL; Groveland (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

Company housing

Job summary

Firefall Ranch, nestled near Yosemite, seeks an experienced Housekeeping Manager. Lead daily room inspections, supervise staff, and ensure high cleanliness and guest satisfaction across guest rooms, villas, and Ranch buildings.

You will collaborate with the General Manager, Front Office, and other managers to deliver exceptional hospitality, maintain schedules, and uphold safety and quality standards in a hands-on, outdoor-oriented setting.

Qualifications

• High School Diploma or GED required; college degree a plus.
• Minimum 5 years of housekeeping management experience.
• Multilingual a plus.

Responsibilities

• Interview and hire housekeeping staff.
• Train staff in housekeeping, guest service and safety standards.
• Direct and support cleaning of guest rooms and public areas.
• Maintain housekeeping equipment, laundry and storage areas.
• Establish standardized processes and high cleanliness and safety standards.
• Devise and execute operational enhancements and guest experience improvements.
• Manage departmental costs and inventories; schedule staff and monitor hours.
• Provide ongoing feedback and staff development; enforce policies.
• Communicate professionally with staff and management.

Skills

Leadership

Housekeeping

Staff training

Guest service

Safety standards

Education

High School Diploma or GED

College degree a plus

Tools

Inventory management software

Job description

WAGE: Starting at $29.00 per hourLOCATION: Firefall RanchSNAPSHOT: IS THIS THE RIGHT JOB FOR ME?Love the outdoors? Love supporting a diverse team of people? Seeking a hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors? If so, this might be the perfect role for you.We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an experienced, hands-on Housekeeping Director who is excited about and skilled in leading a successful operation, providing memorable hospitality experiences, and fostering a fun and rewarding work environment.WHY YOU’LL LOVE IT HERECompetitive pay and benefitsCompany housing optionsSupportive, inclusive management team and cultureBeautiful facility & propertyWork where people vacation — hike, climb, explore, or relax in Yosemite’s grandeur on your days offWHAT WE OFFER80 hours of paid time off annually; 120 hours after 3 yearsHealthcare benefits available within 90 days401K eligible with company match after 1 yearRegular work schedule with specific days offIf living in lodge-owned housing, room & board available for fixed weekly costWHAT YOU’LL DOThe Housekeeping Manager at the Firefall Ranch manages the housekeeping department and leads a team of housekeepers who, together, are responsible for cleaning and maintaining our guest rooms, villas and other Ranch buildings on a daily basis. Our Housekeeping Manager is a very hands-on position, leading daily room inspections and supporting staff as needed each day in both the housekeeping and laundry areas. The Housekeeping Manager reports to our General Manager and works closely with our Front Office Manager and other managers to ensure guests have a great experience with us.The right candidate has experience establishing standardized methods and processes that allow our housekeepers to efficiently clean rooms and provide guests with an excellent housekeeping experience. The right candidate is also interested in creating a positive staff environment and fostering a staff that is warm, personable and extremely helpful to our guests.The Housekeeping Manager coordinates staff work-plans, priorities, and works hands-on each day to prepare rooms and laundry for guests. They also set standards and maintain quality control for the Housekeeping Department and develop daily and periodic cleaning schedules and priorities. This person also maintains and orders departmental supplies and inventories. The Housekeeping Manager is also highly involved in supporting our Youth Program through training and supervision of all housekeeping staff.The Housekeeping Manager is a key part of the Ranch team and consistently interacts with and assists Ranch guests. The widespread nature of our property presents the Housekeeping Manager with challenging logistics but also presents a great opportunity to enjoy the outdoors and our beautiful setting.KEY RESPONSIBILITIESInterview and hire housekeeping staffTrain staff in housekeeping, guest service and safety standardsDirect and support cleaning of guest rooms and public areasMaintain housekeeping equipment, laundry and storage areasEstablish standardized processes and high cleanliness and safety standards to ensure an efficient, effective departmentDevise and execute operational enhancements and ways to improve the guest experienceManage departmental costs and maintain/order inventories and suppliesSchedule staff and manage/monitor and report hoursCreate a positive and productive work environmentProvide ongoing feedback and develop staffEnforce policies/standards, and manage progressive discipline & associated documentationCommunicate professionally with all staff and managementPerform other duties as assigned, including additional lodge support as neededEDUCATION & EXPERIENCEHigh School Diploma or GED; college degree a plusMinimum 5 years prior housekeeping management experience; preferably at a hotel of scaleExperience living/working in rural/remote environmentMulti-lingual a plusCOMPETENCIES/REQUIRED SKILLS AND ABILITIESAble to lead, inspire and manage a diverse teamExceptional verbal and written communication and relationship management skills for interacting with guests, staff and senior managementExperience managing operational inventories & costsOrganized with strong attention to detail and ability to effectively prioritizeExceptional hospitality skill and desire to please guestsSkill in promoting a safe work environment to avoid injuries and accidentsLeading a healthy, drug-free lifestyleDesire to live in a remote/rural environmentFlexible with a “whatever it takes” attitudeWORK ENVIRONMENT AND PHYSICAL DEMANDSPhysical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditionsFrequent walking, twisting, bending, reaching, sitting, climbing stairsAbility to stand and move continuouslyWorking with required chemicals and PPELifting up to 50 pounds and moving carts weighing 300 poundsWork hours and schedule flexibility to support the needs of our multifaceted year-round hospitality businessesNOTEWe are extremely proud of our highly diverse team and embrace diversity at all levels of the organization.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.