Recreation Desk Staff

First Light Resorts; California; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits 90 days

401K with company match

Sick pay in first year

Paid time off

Job summary

First Light Resorts at Yosemite National Park is seeking a Front Desk Attendant to deliver warm, professional guest service at our lodge near Yosemite. Responsibilities include welcoming guests, handling reservations, and coordinating information for activities and local services.

The role requires a friendly demeanor, strong communication, and the ability to balance multiple guest requests in a fast-paced environment.

Qualifications

• High School Diploma or GED; college degree a plus
• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred
• Experience living/working in rural/remote environment preferred
• Experience with Property Management Systems

Responsibilities

• Provide guests with respect, compassion, and the best in service
• Excellent written, verbal, and computer skills
• Assist guests with requests and/or complaints
• Maintain guest relations by providing information to visitors and arranging activities
• Maintain cleanliness standards in Recreation Areas
• Complete department/shift checklists and/or reports
• Communicate professionally with all staff and management
• Support team members and interns while fostering a positive work environment
• Work safely and follow safety standards
• Perform other duties as assigned

Skills

Guest service

Front desk/reservations

Communication skills

Detail-oriented

Reliable & punctual

Education

High School Diploma or GED

Tools

Property Management Systems

Job description

Job DetailsJob Location: Yosemite CA - Yosemite National Park, CA 95321Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $18.00 HourlyJob Shift: AnyJob Category: Customer ServiceCOMPENSATION: Starting at $18.00 per hour

SNAPSHOT

A hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

• Do you love making people happy and being part of a diverse team?


• Have a strong work ethic and a positive attitude?


• Enjoy the outdoors and living in a remote, nature-filled setting?


• Want to gain Recreation and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT US

We are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for Front Desk Attendants who are excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE

• Competitive pay and benefits


• Supportive, inclusive team culture


• Knowledgeable coworkers who share expertise and guidance


• Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days off

WHAT WE OFFER

• Sick pay in first year; paid time off there after


• Healthcare benefits available within 90 days


• 401K eligible with company match after 1 year


• Regular work schedule with specific days off


• If living in lodge-owned housing, room & board available for fixed weekly cost

WHAT YOU WILL DO (JOB SUMMARY)

We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Recreation Desk Staff are the key point people at our recreation department activities desk working directly with our guests to provide them information and to arrange their guided recreation. Additionally, they execute our daily and nightly activities, maintain the recreation department materials and files, and are responsible for the general upkeep and presentation of the Recreation Center. Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in-person customer service and front desk/reservations experience. We welcome career-oriented candidates.

You’ll thrive in this role if you:

• Enjoy helping guests and creating a welcoming environment


• Are reliable, detail-oriented and organized


• Can balance multiple tasks while maintaining exceptional guest service and safety standards


• Work well independently and as part of a supportive team

Qualifications

KEY RESPONSIBILITIES

• Provide our guests with respect, compassion, and the best in service


• Excellent written, verbal, and computer skills


• Assist guest with requests and/or complaints


• Maintains guest relations by providing information to visitors and arranging guided and unguided recreation activities


• Maintain cleanliness standards in Recreation Areas


• Complete department/shift checklists and/or reports


• Communicate professionally at all times with all staff and management


• Support team members and interns while fostering a positive work environment


• Work safely, address/report safety issues, and use proper personal protective equipment


• Comply with work shift schedules and break requirements


• Perform other duties as assigned, including additional lodge support as needed

EDUCATION & EXPERIENCE

• High School Diploma or GED; college degree a plus


• Minimum one-year prior work experience in Front Desk or other customer service; hospitality preferred


• Experience successfully living/working in rural/remote environment preferred

COMPETENCIES/REQUIRED SKILLS AND ABILITIES

• Strong guest service and hospitality focus


• Prior front desk/reservations or similar experience


• Prior experience with Property Management Systems


• Ability to establish priorities, work independently, and proceed with objectives without supervision


• Must have excellent written and verbal communication skills


• Reliable, dependable and punctual


• Works well as part of a team and supports others


• Detail-oriented with good organizational skills


• Follows company policies, procedures and safety standards


• Adheres to food handling and sanitation requirements


• Communicates appropriately, supportively and professionally


• Adaptable, takes initiative, and able to multitask and troubleshoot in a fast-paced setting


• Demonstrates good judgment, integrity, honesty and professionalism


• Positive attitude and willingness to learn and grow


• Leading a healthy, balanced, drug-free lifestyle

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical environment requires employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions, and to adhere to departmental uniform standards

Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

Ability to stand and move continuously

Lifting up to 50 pounds and moving carts weighing 300 pounds

Working with required chemicals and PPE

Shifts of up to 8 hours per day, plus periodic additional overtime hours and help covering additional shifts when needed

NOTE

We are an equal opportunity employer and extremely proud of our highly diverse team and embrace diversity at all levels of the organization. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.