Recreation & Arena Support Specialist

CITY OF ROCHESTER NH; Rochester (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Rochester NH is seeking staff to plan, coordinate, and supervise activities across Rochester Recreation & Arena facilities. This role oversees evening and weekend hours at multiple venues and strives to exceed customer service expectations.

Vital duties include supervising staff, processing registrations, enforcing rules, and maintaining safe, engaging environments for patrons. CPR/First Aid certification is required or must be obtained.

Qualifications

• Must be at least 18 years old.
• One year of college preferred.
• Current CPR/AED and First Aid certification OR the ability to obtain certifications.

Responsibilities

• Maintains a healthy, safe, and fun environment for patrons.
• Serves as an ambassador and customer service representative for the department and the City of Rochester.
• Assists recreation and/or arena facility customers in person and via telephone.
• Open and/or closes recreation or arena facility space based on the daily schedule.
• Processes electronic program registrations and payments.
• Responsible for implementing discipline policies.
• Facilitates and implements activities for patrons.
• Assists with coordinating program participants and volunteers.
• Follows departmental policies and procedures.
• Responsible for enforcing rules and regulations.
• Communicates with patrons, providing updates where required and answering questions about programming.
• Administers first aid, CPR/AED, when necessary.
• Completes incident reports as necessary.
• Reports any issues to Assistant Director, Recreations Supervisor or Facilities and Operations Supervisor.
• Other duties as assigned.

Skills

Communication

Multitasking

Customer service

Interpersonal skills

Emergency response

Education

One year of college preferred

Tools

General office software

General computer skills

Job description

The City of Rochester NH is seeking staff to plan, coordinate, and supervise activities across Rochester Recreation & Arena facilities. This role oversees evening and weekend hours at multiple venues and strives to exceed customer service expectations.

Vital duties include supervising staff, processing registrations, enforcing rules, and maintaining safe, engaging environments for patrons. CPR/First Aid certification is required or must be obtained.