SUPPORT STAFF 2 - RECREATION

CITY OF ROCHESTER NH; Rochester (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Rochester NH is seeking staff to plan, coordinate, and supervise activities across Rochester Recreation & Arena facilities. This role oversees evening and weekend hours at multiple venues and strives to exceed customer service expectations.

Vital duties include supervising staff, processing registrations, enforcing rules, and maintaining safe, engaging environments for patrons. CPR/First Aid certification is required or must be obtained.

Qualifications

• Must be at least 18 years old.
• One year of college preferred.
• Current CPR/AED and First Aid certification OR the ability to obtain certifications.

Responsibilities

• Maintains a healthy, safe, and fun environment for patrons.
• Serves as an ambassador and customer service representative for the department and the City of Rochester.
• Assists recreation and/or arena facility customers in person and via telephone.
• Open and/or closes recreation or arena facility space based on the daily schedule.
• Processes electronic program registrations and payments.
• Responsible for implementing discipline policies.
• Facilitates and implements activities for patrons.
• Assists with coordinating program participants and volunteers.
• Follows departmental policies and procedures.
• Responsible for enforcing rules and regulations.
• Communicates with patrons, providing updates where required and answering questions about programming.
• Administers first aid, CPR/AED, when necessary.
• Completes incident reports as necessary.
• Reports any issues to Assistant Director, Recreations Supervisor or Facilities and Operations Supervisor.
• Other duties as assigned.

Skills

Communication

Multitasking

Customer service

Interpersonal skills

Emergency response

Education

One year of college preferred

Tools

General office software

General computer skills

Job description

Statement of Duties

Performs and assists with planning, coordinating, and supervising activities for specific programs at any Rochester Recreation & Arena facility.

Oversees evening and weekend hours at either the Rochester Recreation & Arena Main Office or the Rochester Ice Arena, gymnasium, conference rooms and program areas.

Works to anticipate, meet and exceed customer service expectations.

Represents the city in a positive and professional manner.

Supervision

Works under the general supervision of the Assistant Director, Recreation Supervisor, Marketing Program Coordinator or Program Lead.

Assists with supervising Support Staff 1 staff.

Job Environment

Work is performed generally performed inside, or outside, under varying weather conditions. Noise level may be loud at times. May be exposed to chemical fumes and/or toxic substances, mechanical or electrical hazards, wet or slick surfaces, vomit, fecal matter, bloodborne pathogens and/or infectious diseases.

Work is moderately challenging in planning and leading groups through a series of activities.

Makes regular contact with municipal employees and the public. Contact is by telephone and in person.

Errors in the application of assigned duties could result in adverse public relations, negative impact on customers, mismanagement of funds and personnel, safety hazards and could have legal or financial repercussions for the City.

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Maintains a healthy, safe, and fun environment for patrons.
• Serves as an ambassador and customer service representative for the department and the City of Rochester.
• Assists recreation and/or arena facility customers in person and via telephone.
• Open and/or closes recreation or arena facility space based on the daily schedule.
• Processes electronic program registrations and payments.
• Responsible for implementing discipline policies.
• Facilitates and implements activities for patrons.
• Assists with coordinating program participants and volunteers.
• Follows departmental policies and procedures.
• Responsible for enforcing rules and regulations.
• Communicates with patrons, providing updates where required and answering questions about programming.
• Administers first aid, CPR/AED, when necessary.
• Completes incident reports as necessary.
• Reports any issues to Assistant Director, Recreations Supervisor or Facilities and Operations Supervisor.
• Other duties as assigned.

Education and Experience

Must be at least 18 years old

One year of college preferred

Special Requirements

Current CPR/AED and First Aid certification OR the ability to obtain certifications

Knowledge, Ability and Skills

A candidate for this position should have working knowledge of:

• General office duties
• General computer skills
• General recreational activities and community and local recreation resources

or be able to:

• Communicate effectively, orally and in writing with employees and the public
• Enforce regulations firmly, tactfully, and impartially
• Manage multiple tasks in an organized manner
• Interact in a positive and effective manner with children and adults
• Respond quickly and appropriately to any emergencies or accidents that may occur
• Maintain detailed and accurate records
• Execute oral and written instructions in a precise manner
• Assign, direct, and review the work of subordinates
• Lead, supervise and maintain harmonious relationships with subordinates

Physical and Mental Requirements

• Prolonged periods in a stationary position.
• Frequently move about inside the recreation facility to access equipment.
• Consistently position self to maintain equipment.
• Exposure to bodily fluids, infectious diseases, and dangerous chemicals.
• Occasionally ascends/descends a ladder.
• Physical strength to move and push/pull an object up to 30 lbs.
• Must be able to move safely over uneven terrain.
• Must be able to work in cold and hot environments.
• Ability to communicate information and ideas so others will understand.
• Ability to observe items at a close range.
• Ability to adjust focus at close and distant vision.