Recreation Activities and Sales/Membership Manager

Omni Hotels and Resorts; New Hampshire; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team at a renowned resort in New Hampshire. This role involves coordinating exciting recreational activities and managing membership experiences, ensuring guests enjoy exceptional service and memorable events. The ideal candidate will thrive in a fast-paced environment, possess excellent interpersonal skills, and have a passion for outdoor activities. With comprehensive training and a supportive work culture, this is an exciting opportunity to contribute to a prestigious destination that values its associates and guests alike.

Benefits

Comprehensive healthcare coverage

Paid time off

401(K) matching plan

Complementary golf, skiing, and riding

Discounts on dining and retail

Employee Assistance Program

Qualifications

• 3+ years of relevant experience or equivalent training.
• Expert level skiing/snowboarding ability required.

Responsibilities

• Oversee daily Membership experience and guide staff.
• Market and grow the BW Club membership.
• Coordinate major events at the ski area and golf clubhouse.

Skills

Event Promotion

Customer Service

Communication Skills

Attention to Detail

Education

College Diploma

Job description

Location

Omni Mount Washington Resort & Spa

About the Resort

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets, and celebrities, the hotel delights every sense with enchanting music, refined dining, and luxurious décor. Our associates enjoy a dynamic work environment, comprehensive training, mentoring, and pride in working for a company renowned for exceptional service. We foster a culture of respect, gratitude, and empowerment, welcoming friendly, motivated individuals passionate about serving others.

Job Description

This position is responsible for soliciting and booking recreational day group trips to the resort, including alpine and Nordic skiing, weekly school programs, scenic gondola trips, canopy tours, guided bike/hike trips, golf tournaments, and other activities. It also involves recruiting new memberships for the BW Club and enhancing membership offerings, overseeing major events at the ski area and golf clubhouse, and managing the Membership experience, including supervising the Membership Manager and Membership Supervisor.

Benefits

• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Paid time off for relaxation and rejuvenation.
• Financial security through a 401(K) matching plan, HSA, and FSA options.
• Voluntary benefits such as critical illness, hospital indemnity, accident coverage, life insurance, legal services, and more.
• Complementary golf, skiing, and riding.
• Discounts on dining, retail, spa services, and activity rentals.
• Support services including Employee Assistance Program, TravelConnect, and adoption services.

Responsibilities

• Oversee daily Membership experience and guide staff on policies and procedures.
• Solicit day ski area groups and collaborate with Ticket and Sales Managers.
• Market and grow the BW Club membership.
• Coordinate major events at the ski area and golf clubhouse.
• Participate in creating and implementing seasonal events and social activities.
• Maintain communication across departments for events and ensure smooth scheduling.
• Work with the resort's marketing team for planning and promotion.
• Coordinate with the CS Manager for event logistics, including paperwork and special requests.
• Maintain event files, evaluate event success, and follow up with executives.

Qualifications

• College diploma plus three years of relevant experience or equivalent training and experience.
• Experience in event promotion, implementation, or marketing preferred.
• Excellent interpersonal, communication, and customer service skills.
• Attention to detail and ability to handle unexpected situations calmly.
• Punctual, reliable, and able to work in stressful environments.
• Willingness to work weekends, holidays, evenings, and in adverse weather conditions.
• Ability to ski and/or snowboard at an expert level.
• Flexible hours including nights, weekends, and holidays.

Job Location

US-NH-Bretton Woods

Posted Date

May 5, 2025

Requisition ID

2025-122834

# of Openings

1

Category

Operations