Recovery Specialist - Fast-Growth Hardware Rentals

Fragile; Greenfield (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Fragile is a high-growth startup redefining how people access consumer hardware through seamless rentals. Fragile seeks a Recovery Specialist to contact overdue customers and resolve balances using calls, texts, and emails.

The role involves visiting customers to provide pickup services and maintaining accurate records from North Mission. This hands-on position requires clear communication, persistence, and the ability to follow procedures, with opportunities for growth in a fast-paced startup

Qualifications

• Clear and professional communication skills.
• Comfortable making phone calls and handling objections.
• Experience in collections, customer service, or retention preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Manage active customer cases, ensuring all follow-ups and resolutions are completed accurately and on time.
• Follow set procedures to negotiate and arrange payment
• Document all outreach and outcomes accurately
• Escalate accounts as needed
• Meet daily contact and resolution targets

Skills

Clear communication

Phone calls

Collections experience

Job description

Fragile is a high-growth startup redefining how people access consumer hardware through seamless rentals. Fragile seeks a Recovery Specialist to contact overdue customers and resolve balances using calls, texts, and emails.

The role involves visiting customers to provide pickup services and maintaining accurate records from North Mission. This hands-on position requires clear communication, persistence, and the ability to follow procedures, with opportunities for growth in a fast-paced startup