Recovery-Oriented Casework Assistant

Tompkins County; New York (NY); On-site; USD 62,000 - 70,000; Full time

Job summary

Tompkins County is seeking a Casework Assistant to join the PROS program. The role focuses on billing and administrative support, with occasional client-facing duties. The candidate should be organized, dependable, and capable of handling confidential information while working with a collaborative team.

Minimum qualifications include an associate degree in human services or a high school diploma with relevant experience. A valid NY driver’s license is required for the position.

Qualifications

• Organizational skills and reliability are essential.
• Strong communication and confidentiality are required.
• Ability to work with diverse individuals and collaborate with staff.

Responsibilities

• Provide information and assist clients in understanding services.
• Assist with completing forms and eligibility documentation.
• Maintain accurate case notes and records; monitor and track program data.
• Support scheduling and administrative tasks to keep operations running smoothly.

Skills

Organizational skills

Communication

Confidentiality

Team collaboration

Compassion

Education

Associate degree in human services

High school diploma or GED

Combination of training/experience

Job description

Tompkins County is seeking a Casework Assistant to join the PROS program. The role focuses on billing and administrative support, with occasional client-facing duties. The candidate should be organized, dependable, and capable of handling confidential information while working with a collaborative team.

Minimum qualifications include an associate degree in human services or a high school diploma with relevant experience. A valid NY driver’s license is required for the position.